i didnt get my supposed to be prizes on HoC

ladylee

won for the first time in an event in LOA but I didn\'t get my supposed to be prize...I was ranked 2nd on House of Cards I tried to attach a print screen but it says it too big.... tried my best but I was disappointed... can I ask where can I send a formal complaint on the devs and not get my account messed up like a friend of mine? thanks

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forrest.halliburton

        you need to try to get SS if possible, helps alot, and please include your IGN, and server # to expidite processing. if you cant give screen shot at least give details, what you were supposed to get in prizes, what score you achieved,;
        the most common thing that happens is you may not have reached the advanced prize amount to collect., rank can be immaterial if score not reached. there is a post in news and announcements on how to get SS in posts, may need to crop, hope this helps

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ƒrostbite

        Hello ladylee! As mentioned above, we will need your IGN (In-Game Name) and Server # (not Server Name). Since you do have a Screenshot, but it is too Big, you can either Crop it (to make it Smaller), or you can Upload it to a Photo Hosting Site such as Photobucket, and provide us the Link to the Screenshot here.

        (Thank you forrest, for your Help!)

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