Did not receive my diamonds

bill_cook@comcast.net

        About 24 hours ago I tried to recharge 1000 diamonds, they have never came through. I\'m on server Imperial Stallions (S162) Vilhelm is the character name. I have sent proof that you took my payment, and have tried several different ways to get either the Diamonds (prefer d outcome) or get a refund all to no avail. This is the second time this has happened to me and I tried to get a response the last time also, no one even acknowledged my attempts to communicate with you. Please respond to bill_cook@comcast.net, and tell me what I; have to do to resolve this problem, or at least let me know someone is reading this.
        A Very Dissatisfied Customer,
        William D Cook.

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moonlighty

Dear Player, you´re saying that your recharge was successful, but you didn´t  gain diamonds am I right? (Just confirming). If so, could you please provide me with your Transaction ID so we can locate your payment and send you your diamonds? (Screen shot of payment would be best). When you reply with the information I have asked from you please PM me with link of this thread so I can have check. Thank you in advance.

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