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2 and a half weeks and in game suport are not replying

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mark gareth mc...
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Post time 2015-7-8 22:29:51 | Show all posts |Read mode
2 and a half weeks and in game suport are not re Reply:4| View:464
        i have been trying to get in touch with the suport team for over 3weeks and no one seems to take the day and look into my tickets , after depositin $500-$600 on last day of tycoon for them to block my payments 10mins before the end of the tycoon and cost me the whole event and me hitting the 400k reward =( and they dont reply absolutely disgusting service and not only that took the 1and a half months to fix my yellow horn of prosperity and was rewarded no compensation for the long wait . ;

        IN GAME NAME : terrowin;
        server : 428 vulpecula;
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 mark gareth mc... Last edit in 2015-7-8 22:29:51

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mark gareth mc...
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 Author| Post time 2015-7-8 22:31:30 | Show all posts

2 and a half weeks and in game suport are not replying

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 mark gareth mc... Last edit in 2015-7-8 22:31:30

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 Author| Post time 2015-7-8 22:32:54 | Show all posts

2 and a half weeks and in game suport are not replying

now for all that money you would think they would of helped me absolutley disguting treatment im sure it happens to many others and not just me .;
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 mark gareth mc... Last edit in 2015-7-8 22:32:54

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Post time 2015-7-8 23:48:51 | Show all posts

2 and a half weeks and in game suport are not replying


        Mark, the ticket system is broke and has been since game started, (yes it is sad, pathetic);the support forum works but can be slow.;
        Did you post your issue in support section of forum, with all the info required/requested.; if not then that is next step for your issue to get resolved.
        on a side note, GT usually wont block your payments, the CC, bank etc do that. and some payment methods can have a delay, so cant guarentee last minute recharges will make it in time.;
        GT comp. - you are doing good if you get the base loss amount back. let alone anything above that, do not think like american companies, (made in china)
        hope you understand, thanks
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 forrest.hallib... Last edit in 2015-7-8 23:48:51

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