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philippe.igodt
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Post time 2015-7-10 02:56:01 | Show all posts |Read mode
Still waiting on an answer Reply:11| View:541
        Still waiting for answers but seems support dont take care of these tickets
        mods dont need to tell i need to put private issues on this public forum when a special support page is linked on the forum page. (even sended pm to some mods and they even ingnored them to)
        have one ticket asking me to wait 2 working days (date january 2015) so still waiting when your 2 workingdays are over to come back on the issue.
        so, STOP IGNORING , you\'r insulting your own customers.
       
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 philippe.igodt Last edit in 2015-7-10 02:56:01

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kuronuma
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Post time 2015-7-10 03:41:27 | Show all posts

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Wow that is along time, I hope you get your answer soon
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 kuronuma Last edit in 2015-7-10 03:41:27

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seanpaulselby
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Post time 2015-7-10 04:02:17 | Show all posts

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I have same problem they are quick enough to take our money but customer service is the worst I have ever seen here , its a joke
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 seanpaulselby Last edit in 2015-7-10 04:02:17

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philippe.igodt
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 Author| Post time 2015-7-10 04:19:58 | Show all posts

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        believe me, this is the last opportunity i give them, have enough of this unprofessional behavior.
        my grocery at the streetcorner is more professional then this bunch here.
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 philippe.igodt Last edit in 2015-7-10 04:19:58

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forrest.hallib...
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Post time 2015-7-10 04:52:40 | Show all posts

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Hi again phillipe, can you link to other posts about this? as you did not include info for them to help here.
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 forrest.hallib... Last edit in 2015-7-10 04:52:40

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 Author| Post time 2015-7-11 06:33:44 | Show all posts

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          ;;;; Hi again phillipe, can you link to other posts about this? as you did not include info for them to help here. ;;; forrest.halliburton posted on 2015-07-09 15:52:40;;;;

        My tickets are still pending in the support page. (link in top of the forumpage)
        like i said some issues like payments are in my opinion no stuff to post on a public forum.
       

        This is the post i recieved as answer in january, none ever came back on it, as you see the date is 3 january 2015, thats more then 7 months ago !!! This has to do with the christmas event where i didnt recieved the points for the buying of diamonds,(1point for each buyed diamond) and we are talking abouth 20k+.;
       


        This post abouth the same issue was posted on these forums, first abouth the giftcodes followed with my complaint abouth the diamonds, you will see first part is fixed, the rest ignored to. Date of this post 14 of december 2014 !!!!

        Even after posting all this on the forums now, my tickets in support page are still pending and none ;even took the time to have a look to it. Good i have the habbit to take screenshots of everything so i can prove time after time how much unanswerd tickets, complaints, issues, requests for help etc i posted on these forums. Hope GTA realise this is legal prove to show they pretend to sell and give items (like a regular transaction) but only the payment part from my side is done and i dont get the goods (the extras you post in your events as rewards, items) delivered as should be. When asked abouth this the only thing i get is ignorance.
        If the support page is not active then GTA should A. Remove the page B. Remove the link above in forum page. C. Announce it on the public forums that that page is not existing anymore.
        (sure their are hundreds of unanswerd tickets inthere and a few hundreds of angry and upsetted customers. DO SOMETHING TO THIS)
        make a page where people can adress their payment issues without having to post this on a public forum; there are laws for this abouth protection of privacy)
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 philippe.igodt Last edit in 2015-7-11 06:33:44

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forrest.hallib...
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Post time 2015-7-11 10:33:42 | Show all posts

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the ticket system is broke, may never get resolved. and if you don\'t post info here then it will be ignored or not resolved as well.
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 forrest.hallib... Last edit in 2015-7-11 10:33:42

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 Author| Post time 2015-7-12 02:55:29 | Show all posts

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          ;;;; the ticket system is broke, may never get resolved. and if you don\'t post info here then it will be ignored or not resolved as well. ;;; forrest.halliburton posted on 2015-07-10 21:33:42;;;;

        posted on forums 14-12-2014 ; you think they didnt had time enough to answer?
        and i see dozains of tickets here unanswerd, on this forum

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 philippe.igodt Last edit in 2015-7-12 02:55:29

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xraymond94
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Post time 2015-7-12 02:58:12 | Show all posts

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My issue also get ignore. All players in my server can\'t join CS since the server opened. Support will only answer if u are having trouble in recharge.
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 xraymond94 Last edit in 2015-7-12 02:58:12

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 Author| Post time 2015-7-12 04:59:20 | Show all posts

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          ;;;; the ticket system is broke, may never get resolved. and if you don\'t post info here then it will be ignored or not resolved as well. ;;; forrest.halliburton posted on 2015-07-10 21:33:42;;;;


        in one way you are telling me im right abouth it.
        GTA been aware the page is broken but let people still fill in tickets and ignore everything and not even try to fix it.

        posting on forums only give the same answer: A mod telling you they will send it to support (must be a standard answer using a F-key);


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 philippe.igodt Last edit in 2015-7-12 04:59:20

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