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Recharge Issues again

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sxynyitaliana2...
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Post time 2015-7-11 16:10:50 | Show all posts |Read mode
Recharge Issues again Reply:34| View:1337
        Here we go again. Recharged for the precious. $9.99 for 1000 diamonds to get an additional 1000 diamonds and I have yet to receive my diamonds. It has already posted to my bank and I have the email with the reference number from payment wall. Please fix this cause this is the 3rd time this has happened.
        Alessa
        Bluewitch S12
        gtarcade

                                                        [url=][/url]                                               
                                                                                                PAYMENT INFORMATION                               
                                                                        NAME: AMANDA OLSEN
REFERENCE NUMBER: W64754492
APPLICATION: YOUZU GAMES HONGKONG LIMITED
ORDER DATE: JUL 11, 2015 12:06 AM (GMT-5)
PAYMENT METHOD: CREDIT CARD
                               
                               
                                                                PRODUCT                                                       
PRICE
                                                                RECHARGE $9.99                                                       
US $9.99
                       
                       

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 sxynyitaliana2... Last edit in 2015-7-11 16:10:50

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moonlighty
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Post time 2015-7-11 16:13:57 | Show all posts

Recharge Issues again

Dear Player, if your transaction was successful then you have to wait as it takes some time before diamonds are added to your account if your transaction failied then you can try another recharge options. If you still won´t  recieve your diamonds after few hours please contact us back so one of moderators can make report for you.
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 moonlighty Last edit in 2015-7-11 16:13:57

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 Author| Post time 2015-7-11 16:16:17 | Show all posts

Recharge Issues again

Reply 1# moonlighty
it\'s been over 3 hours. How long does it take?
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 sxynyitaliana2... Last edit in 2015-7-11 16:16:17

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Post time 2015-7-11 16:21:20 | Show all posts

Recharge Issues again

Reply 2# sxynyitaliana27@yahoo.com
        I´m not sure as it is dependable.... for some it is short time for some longer... :/ Could you provide me with your Transaction ID? So i can make report?

        PS: Also (just in case I´m not sure if this would be required by SM but still) please make screen shot of your tidal pool that you have reached 100 pts there for precious reward along with screen shot of your precious. (I´m asking this just in case if SM wanted proof that you had required about of 2nd quest for precious).
        So we could track down your recharge (if you still didn´t  get your diamonds by the end of today) and send them to you with precious reward. But I cannot promise on this. =x Asking just in case.
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 moonlighty Last edit in 2015-7-11 16:21:20

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 Author| Post time 2015-7-11 23:33:29 | Show all posts

Recharge Issues again

Reply 3# moonlighty
It has been over 11 hours now.
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 sxynyitaliana2... Last edit in 2015-7-11 23:33:29

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 Author| Post time 2015-7-11 23:38:26 | Show all posts

Recharge Issues again

Reply 4# sxynyitaliana27@yahoo.com

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 sxynyitaliana2... Last edit in 2015-7-11 23:38:26

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 Author| Post time 2015-7-11 23:51:14 | Show all posts

Recharge Issues again

Reply 5# sxynyitaliana27@yahoo.com

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 sxynyitaliana2... Last edit in 2015-7-11 23:51:14

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 Author| Post time 2015-7-11 23:54:40 | Show all posts

Recharge Issues again

        Here are the screen shots that I have met every requirement, This is the 3rd time that I have not gotten my recharge and precious. Idk what the issue is with the recharge but it needs to be fixed. I never had this many issues before and I always had my recharge within 20-30mins after so when I login after 11 hours and I still don\'t have it then there is a problem.


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 sxynyitaliana2... Last edit in 2015-7-11 23:54:40

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 Author| Post time 2015-7-12 02:31:28 | Show all posts

Recharge Issues again

        Reply 3# moonlighty
        What is this I can\'t guarantee crap. I recharged during the precious so I should get the precious rewards and the other rewards for recharging.
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 sxynyitaliana2... Last edit in 2015-7-12 02:31:28

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 Author| Post time 2015-7-12 03:47:19 | Show all posts

Recharge Issues again

Hello can someone please tell me if this has been reported?
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 sxynyitaliana2... Last edit in 2015-7-12 03:47:19

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