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Take me off Blacklist for recharge!!!!

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kyrisana
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Post time 2015-7-15 01:31:04 | Show all posts |Read mode
Take me off Blacklist for recharge!!!! Reply:13| View:832
        I really need my recharge to go through.;I am falling so far behind everyone on my server, I have friends playing with me on there and really don\'t want to change servers. Here is a screenshot of my card being charged the 39.99 but nothing showing up in my recharge history and no diamonds.
        IGN : Helen
        Server : S1024
        Platform : GTArcade
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 kyrisana Last edit in 2015-7-15 01:31:04

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moonlighty
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Post time 2015-7-15 01:33:42 | Show all posts

Take me off Blacklist for recharge!!!!


        Dear Player, I did you recharge succesfully? Like you payed and didn´t  recieve diamonds yet? Since from the screen shot I see you authorized payment and it is pendling if so I need your transaction ID of this payment so we can track it.
        Please provide it one of mods will make report for you later when they´ll get on shift.
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 moonlighty Last edit in 2015-7-15 01:33:42

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kyrisana
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 Author| Post time 2015-7-15 01:41:52 | Show all posts

Take me off Blacklist for recharge!!!!

        I don\'t have a transaction ID I never received a confirmation e-mail even though my e-mail address was on the order page. It says order submitted and the funds were taken from my card but I have not gotten any diamonds and my recharge history is empty.

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 kyrisana Last edit in 2015-7-15 01:41:52

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 Author| Post time 2015-7-15 01:43:23 | Show all posts

Take me off Blacklist for recharge!!!!

Reply 2# kyrisana
if it helps my transaction was on 7-12 in the early afternoon on a VISA prepaid card
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 kyrisana Last edit in 2015-7-15 01:43:23

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 Author| Post time 2015-7-15 06:05:10 | Show all posts

Take me off Blacklist for recharge!!!!

Reply 3# kyrisana
I believe this is the order;
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 kyrisana Last edit in 2015-7-15 06:05:10

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 Author| Post time 2015-7-15 14:53:44 | Show all posts

Take me off Blacklist for recharge!!!!

        Reply 4# kyrisana
        money is still missing from my account and no diamonds have been delivered. I lost out on so many free rewards I would have gotten for recharging including 400 topaz herosouls. Your customer service sucks so I don\'t expect to get reimbursed for my loss it would be a futile request. Really sick of this game please refund me because I\'m quitting
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 kyrisana Last edit in 2015-7-15 14:53:44

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freyafm
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Post time 2015-7-15 17:15:29 | Show all posts

Take me off Blacklist for recharge!!!!

Hello kyrisana! I will report this for you now.
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 freyafm Last edit in 2015-7-15 17:15:29

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 Author| Post time 2015-7-15 17:53:59 | Show all posts

Take me off Blacklist for recharge!!!!

Reply 6# freyafm
        thank you so much!

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 kyrisana Last edit in 2015-7-15 17:53:59

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 Author| Post time 2015-7-17 09:08:36 | Show all posts

Take me off Blacklist for recharge!!!!

It has been 4 days since I tried to recharge and got nothing. Issue my funds back on to my card so I can use them on something that is worth my time. The transaction ID is in my earlier posts on this thread. I expect a full refund ASAP
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 kyrisana Last edit in 2015-7-17 09:08:36

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 Author| Post time 2015-7-20 00:43:25 | Show all posts

Take me off Blacklist for recharge!!!!

Reply 8# kyrisana
OMG HELLO????? It\'s now been OVER A WEEK my money is NOT on my card it\'s still not been refunded.;
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 kyrisana Last edit in 2015-7-20 00:43:25

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