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Recharge issue

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agunvd
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Post time 2015-7-15 12:08:44 | Show all posts |Read mode
Recharge issue Reply:24| View:652

       

        i recharged 2300 diamonds today , the first time is 300 and it worked , but the 2nd i\'ve got this problem. Can u check it and help me ? I planned to do many things today so fix it before reset pls , thank you.

        IGN : Big Bear
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        (sorry for my bad English btw)
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 agunvd Last edit in 2015-7-15 12:08:44

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chan louie
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Post time 2015-7-15 13:03:21 | Show all posts

Recharge issue

        ;How can we recharge for single;19.999 diamonds ?

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 chan louie Last edit in 2015-7-15 13:03:21

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 Author| Post time 2015-7-15 13:28:18 | Show all posts

Recharge issue

Reply 1# chan louie

        just noticed that;;so it supposed to be total recharge i guess;
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 agunvd Last edit in 2015-7-15 13:28:18

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 Author| Post time 2015-7-15 15:49:45 | Show all posts

Recharge issue

help pls
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 agunvd Last edit in 2015-7-15 15:49:45

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freyafm
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Post time 2015-7-15 16:33:51 | Show all posts

Recharge issue

        Hello agunvd! I will need you payment/transaction ID so they can track down what happened there. So, from what I understand, you received your 2000 diamonds but you are not able to collect the rewards from Hot Events right?
        And about Single recharge of 19,999 Diamonds...I guess the only option is to recharge $300 (30,000 Diamonds).
        Please provide the screenshot with your transaction so I can make a report for you.
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 freyafm Last edit in 2015-7-15 16:33:51

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 Author| Post time 2015-7-15 18:04:09 | Show all posts

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Reply 4# freyafm

        no , i didnt even receive any diamonds in my 2nd recharge;; i spent all of my diamonds before i made the 2nd recharge today and when i completed the transaction then logged into the game it still was showing 0 diamond. Check it pls;

       

       
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 agunvd Last edit in 2015-7-15 18:04:09

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Post time 2015-7-15 18:13:29 | Show all posts

Recharge issue

Thank you agunvd. I have reported this for you
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 freyafm Last edit in 2015-7-15 18:13:29

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 Author| Post time 2015-7-15 18:37:20 | Show all posts

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Reply 6# freyafm

        tyvm;
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 agunvd Last edit in 2015-7-15 18:37:20

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 Author| Post time 2015-7-15 20:14:11 | Show all posts

Recharge issue

is there any reply from the Devs ? im wating for them;
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 agunvd Last edit in 2015-7-15 20:14:11

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 Author| Post time 2015-7-15 20:40:11 | Show all posts

Recharge issue

it\'s about 3 hours left til reset in my server , i dont want to miss my diamonds and those bonuses from Hot events so check and fix it pls;
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 agunvd Last edit in 2015-7-15 20:40:11

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