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seanpaulselby
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Post time 2015-7-16 20:14:18 | Show all posts |Read mode
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Hello this is the;6th;time I have posted here with regards to a double recharge payment taken from my banks account , have tried twice to put a ticket in with no response at all, a double payment was taken from my bank account which I asked paypal to carry out as charge back, no money has been refunded but you took back the 2000 diamonds from my game , order number was 143289313627164 please can you help with a refund for the amount that was taken out of my bank account or refund me back the diamonds that have been taken from my game, I would very much appreciate it if someone would reply or contact myself regarding this matter        Server Jacom 886;
        In game name ANARCHY
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 seanpaulselby Last edit in 2015-7-16 20:14:18

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moonlighty
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Post time 2015-7-17 00:39:54 | Show all posts

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Dear Player, I will create report for you.
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 moonlighty Last edit in 2015-7-17 00:39:54

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seanpaulselby
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 Author| Post time 2015-7-17 18:01:02 | Show all posts

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        Reply 1# moonlighty
Thank you moonlight , I am still unable to put a ticket through myself, I am able to fill out everything but when I submit the ticket does not go through and status confirms this,
        I really appreciate your help and that you have taken time to send a report for me
        I have been playing this game for a very long time and wish to continue to do so
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 seanpaulselby Last edit in 2015-7-17 18:01:02

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moonlighty
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Post time 2015-7-22 00:15:56 | Show all posts

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I´m sorry but there was no reply from SMs at all in our doc of reports... -.-
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 moonlighty Last edit in 2015-7-22 00:15:56

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moonlighty
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Post time 2015-7-23 14:04:58 | Show all posts

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Hi, this is reply I recieved on report I made for you: he applied for chargeback of course, that\'s exactly the reason we have to take away the diamonds worth this payment
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 moonlighty Last edit in 2015-7-23 14:04:58

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 Author| Post time 2015-7-23 23:22:50 | Show all posts

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Reply 4# moonlighty
Yes I said I requested a chargeback but did not receive it, this is my point that I got nothing back the money I paid for recharge with for diamonds they took from me, so I lost both the money I paid and also the diamonds they took back from me, you see what I mean now
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 seanpaulselby Last edit in 2015-7-23 23:22:50

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