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Bought $20 for diamonds. Never got them.

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blackwing12
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Post time 2015-7-17 07:48:38 | Show all posts |Read mode
Bought $20 for diamonds. Never got them. Reply:5| View:304

Like topic subject says I recently used Paypal to purchase diamonds. I\'ve sent in 2 support tickets regarding this matter several days ago and still no resolution. I paid with both a paypal balance and a debit card for a total of $19.99 and several days have gone by and I still have not received any word on what happened nor have I received my diamonds. At this point I\'m in a pickle because I don\'t know what to do. It charged my Paypal $4.12 and took the remaining $15.87 from my debit card.;Before all this, on the same day, I had already been able to buy about $100.00 in diamonds and those all went though and gave me my diamonds.;I was also having trouble making purchases on worldpay several times after that. It kept saying order submitted and said to keep refreshing the page until the order was completed but that never happened. I refreshed each attempt 8 different times for about 20 mins and still no order went through. Then I finally gave up and tried using Paypal, well as you know the order went through but never gave me my diamonds.;Can someone give me advice or can an Admin look into what happened to my money? I know they say the purchases have nothing to do with them but the distribution of diamonds does. The order was completed and did charge me for them I just never received the diamonds. Please respond ASAP because today is The Precious event and it would really help me out if I can figure out what happened.
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 blackwing12 Last edit in 2015-7-17 07:48:38

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forrest.hallib...
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Post time 2015-7-17 08:57:10 | Show all posts

Bought $20 for diamonds. Never got them.

your purchase may not have fully processed, on your end you can check to see if money actually came out of account, and get SS of payment history, also ad IGN and server here, so mods can make report, they ill need the trans ID as well. alot of recharges have been stuck in pending or canceled, so that may be case here.
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 forrest.hallib... Last edit in 2015-7-17 08:57:10

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blackwing12
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 Author| Post time 2015-7-17 11:56:01 | Show all posts

Bought $20 for diamonds. Never got them.

Well I finally got a response from one of the team members on one of my tickets. They asked for the Trans ID as well and I gave it to them. As I stated above the $20.00 has already been removed from my account so this isn\'t my problem, even my Paypal says the transaction was completed when I go in to look at the payment history. The case is more then likely to be that the purchase got lost somewhere on their end. After I have given them the Trans ID they said they would give me the diamonds ASAP but no date or time they would be doing that.;So I missed The Precious event which is disappointing but I hope I still get the diamonds. This website isn\'t exactly been known for its best customer service(No Offense).
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 blackwing12 Last edit in 2015-7-17 11:56:01

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forrest.hallib...
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Post time 2015-7-17 20:09:23 | Show all posts

Bought $20 for diamonds. Never got them.

;it is slow, and if it was done during precious sometimes they send those too, so hope for best.;
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 forrest.hallib... Last edit in 2015-7-17 20:09:23

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moonlighty
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Post time 2015-7-18 00:46:38 | Show all posts

Bought $20 for diamonds. Never got them.

Dear Player, I´m sorry but moderators such as myself and the others (expect Super Moderators) cannot access ticketing system and find your ticket to help you, so if you wont  provide above stating information such as IGN (In Game Name) and server number transaction ID of diamonds which were not delivered so we can track them and get them to your account. After you provide these informations I or one of other mods will make report for you.
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 moonlighty Last edit in 2015-7-18 00:46:38

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