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Recharge Issue

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mangos
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Post time 2015-7-17 22:33:38 | Show all posts |Read mode
Recharge Issue Reply:3| View:433

        IGN: Mangos
        Server: Levine (1027)
        League of Angels Diamonds through Paymentwall;
        Reference:;165198411075405;

        To whom it may concern:;
        After numerous attempts and failures to recharge diamonds through the standard recharge payment(Worldpay), I have opted to recharge through Paymentwall. While the $99.99 transaction has now been placed on hold, there has been no progress in its processing to be accredited to my account. To reasons unknown to me, I am also unable to send a ticket through GTArcade\'s support page and as a result must post here. I have attached the screenshot of my debit card history showing the transaction. I hope this will be sufficient information for my complaint to be addressed (assuming there are still moderators that go through these posts). I hope that there can be a hasty fair resolution. Thank you for your time and quick response. ;Credit Card Screenshot
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 mangos Last edit in 2015-7-17 22:33:38

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mangos
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 Author| Post time 2015-7-18 06:02:55 | Show all posts

Recharge Issue

Not impressed with your customer support. Seems like this is a pervasive issue throughout the community and has not been addressed. From what I understand, not only is GTArcade\'s ticket and recharge system broken but so is its forum moderators as well. I have read your State of the Forum and understand the limitations for the forum moderators. I only ask that an effort is made to attend to not only my problem but my fellow members of this community.;
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 mangos Last edit in 2015-7-18 06:02:55

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ƒrostbite
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Post time 2015-7-18 12:40:17 | Show all posts

Recharge Issue

        Hello mangos! I apologize for the Late Reply, as I just came onto my Shift.

        As for the Recharge Error, I will Report this, however we will need Additional Information as to the Transaction ID # for the Recharge. The Transaction ID # that we need, can be found inside of your Recharge Page, click on My Account at the Top of Payment Wall. Create an Account with them, and you can view your Transaction History, since it is not Registering through GTA Site. The Transaction ID # needed, will have a w followed by 8 #\'s after.
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 ƒrostbite Last edit in 2015-7-18 12:40:17

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