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Where are the diamonds?!

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artschooled101
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Post time 2015-7-28 17:47:19 | Show all posts |Read mode
Where are the diamonds?! Reply:12| View:761
It\'s been;almost a day;since I\'ve recharged twice;and it still has not sent me the diamonds. I\'ve made purchases before and it doesn\'t normally take this long for the orders to go through. If it is normal for the transactions to take this long than please tell me, but if not then I\'d appreciate help on how to fix this.
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 artschooled101 Last edit in 2015-7-28 17:47:19

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freyafm
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Post time 2015-7-28 17:56:33 | Show all posts

Where are the diamonds?!

Hello dear player. Yes, this problem might happen to anyone when their recharge had failed especially. Now I am not sure that is your case. You can provide your IGN, server and payment ID so the SM\'s or devs can have a check and see if anything went wrong on their end.
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 freyafm Last edit in 2015-7-28 17:56:33

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artschooled101
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 Author| Post time 2015-7-28 18:21:33 | Show all posts

Where are the diamonds?!

Game: League of Angels & Talia(1023);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;        Time: 07-27-2015 20:09:07  
        Order Number: 143804214798361
       

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 artschooled101 Last edit in 2015-7-28 18:21:33

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artschooled101
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 Author| Post time 2015-7-28 20:28:37 | Show all posts

Where are the diamonds?!

        The report says that it\'s still processing and this hasn\'t changed. I\'ve refreshed multiple times but it still just says it\'s processing.

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 artschooled101 Last edit in 2015-7-28 20:28:37

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Post time 2015-7-29 00:32:33 | Show all posts

Where are the diamonds?!

Dear Player, I will create report and ask about it, you mentioned 2 recharges in one day but you provided only 1 Transaction ID. Did the other 1 recharge give you diamonds and this one shows as processing?
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 moonlighty Last edit in 2015-7-29 00:32:33

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 Author| Post time 2015-7-29 00:58:01 | Show all posts

Where are the diamonds?!

Game: League of Angels & Talia(1023)         Recharge Amount: $9.99          Game Currency: 999 Diamonds         Time: 07-27-2015 20:09:07          Order Number: 143804214798361
        Game: League of Angels & Talia(1023)
        Recharge Amount: $9.99          Game Currency: 999 Diamonds         Time: 07-27-2015 10:17:35          Order Number: 143800665569648
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 artschooled101 Last edit in 2015-7-29 00:58:01

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 Author| Post time 2015-7-29 01:25:25 | Show all posts

Where are the diamonds?!

        Neither recharge has provided diamonds and both say they are;processing
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 artschooled101 Last edit in 2015-7-29 01:25:25

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kross
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Post time 2015-7-29 01:28:29 | Show all posts

Where are the diamonds?!

        It happened to me too once. It kept on processing for 3-4 hours. Then I chose alternative method and it recharged instantly. Maybe you can try that too. Afterall, it hasn\'t deducted the amount.

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 kross Last edit in 2015-7-29 01:28:29

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 Author| Post time 2015-7-29 06:02:30 | Show all posts

Where are the diamonds?!

        It\'s been a while since I made the orders now and neither one has gone through. I\'m starting to wonder if I should just consider them to be forgotten.

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 artschooled101 Last edit in 2015-7-29 06:02:30

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ƒrostbite
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Post time 2015-7-29 12:58:50 | Show all posts

Where are the diamonds?!

It has been Reported already. Freya will be sure to give you an Update as soon as she hears something back on the Report!
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 ƒrostbite Last edit in 2015-7-29 12:58:50

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