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crassus
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Post time 2015-7-29 21:14:30 | Show all posts |Read mode
Stolen account Reply:6| View:417
Dear LOA,

since yesterday I cannot log into my account. Every time I try, I get the message password error, and there is no way I can get in. I tried different browsers, different IPs, different computers - all the same...I also tried the forgot password button, which sent me a link to reset my password, but when I press the link, I get an empty page with the message Sorry, token is error! if you have any question please connect us. Thanks

I would like urgent assistance with this issue. I am afraid someone might have hacked my account and do bad things... oh, and I have ca. 2,000 diamonds still to spend.

Teebik, server 7 (ua3), player Crassus .

        Thanks for your fast cooperation!
       

        P.S. Today someone DID ENTER my account and removed all my equipment and god knows what else... Please, help, I am running out of patience and will have to quit this game if you do not restore my account as it was yesterday before the password change! And I will also require all the money I spent on this game back!!!
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 crassus Last edit in 2015-7-29 21:14:30

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crassus
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 Author| Post time 2015-7-29 21:24:04 | Show all posts

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Just to say that I did send a HELP email yesterday to the following address:;loa.cs@teebik-inc.com
        and there is till no answer from there... neither there is an answer in the Facebook page... I would say your customer service sucks big time...
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 crassus Last edit in 2015-7-29 21:24:04

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 Author| Post time 2015-7-30 00:00:43 | Show all posts

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No reply???
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 crassus Last edit in 2015-7-30 00:00:43

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 Author| Post time 2015-7-30 17:12:03 | Show all posts

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        Does anyone even bother looking at the support forums? It\'s been 48 hours now that my account has been stolen, 3 emails, forum posts - and NOTHING? No reaction at all??? Not even a hello, we will check the issue???

        Great job, TBG, great job...
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 crassus Last edit in 2015-7-30 17:12:03

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freyafm
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Post time 2015-7-30 17:20:45 | Show all posts

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Yes Crassus! Hello...I\'m going to send your case to my supervisor right now and hopefully they can help you! Best of luck!
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 freyafm Last edit in 2015-7-30 17:20:45

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 Author| Post time 2015-7-31 23:55:40 | Show all posts

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Reply 4# freyafm

        Yhank you, freyafm, I really hope someone helps... it\'s been 4 days without the game, and I was getting really frustrated...
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 crassus Last edit in 2015-7-31 23:55:40

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