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reward for recharge not received

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tony paxton
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Post time 2015-8-3 11:50:02 | Show all posts |Read mode
reward for recharge not received Reply:4| View:185
        On 8/1 I did a recharge. ;It was close to reset so I was trying to hurry and get it done before reset. ;I got the gold and the recharge reward, but when I went to claim the reward for Camp Recharge I got a message saying that reward had not been started yet. ;So I figured ok, reset happened before I could get it, so I will get the recharge reward for Carnival which is a Morai card and mythical boxes/magic runes. ;I got nothing, so because of the timing I did not get the camp recharge, but it didn\'t give me the carnival recharge either? ;I am entitled to one or the other...can you please fix this? ;I submitted a ticket, but that never works...
        IGN: ;Sunfighter
        Server: Arthur S17 (after merger United 15)
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 tony paxton Last edit in 2015-8-3 11:50:02

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flandre
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Post time 2015-8-3 12:50:43 | Show all posts

reward for recharge not received


        Dear player.


        If possible please include the transaction number so i can fullfill my report to the devs.


        Edit:
        Logs have said that you have picked the moirai card.
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 flandre Last edit in 2015-8-3 12:50:43

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 Author| Post time 2015-8-5 13:50:47 | Show all posts

reward for recharge not received

        The transacton number was;776582062454636. ;I did another recharge on Aug 2 which is why I received the Morai card. ;That transaction # was;782867815159392. ;So I guess that means I am just out the reward from the 31st?
       
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 tony paxton Last edit in 2015-8-5 13:50:47

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Post time 2015-8-8 09:05:41 | Show all posts

reward for recharge not received


        I will update my report and have the devs look it again.



        Edit:

        I have updated my report. So now we gotta wait a little longer till the investigation is done.
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 flandre Last edit in 2015-8-8 09:05:41

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