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lindholm.jock
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Post time 2015-8-3 17:25:04 | Show all posts |Read mode
support ticked (3rd post) Reply:8| View:328
        I made a support ticket the 10th of july regarding a payment of diamonds, because paymentwall has received money from me and issues a code, I had used the code, and in their system the code is used, yet I did not receive any diamonds, in gtarcade system there is no mentioning of the payment at all, so i made a ticket, got a report saying that I can\'t use a code from other sources, yet paymentwall is working for gtarcade so the code is legit.

        I made another ticket pointing this out and giving the gtarcade as copy of the reply from paymentwall

        and since then I hear nothing, its not even been looked at

        so I ask myself, why? why is it that I can\'t get any support in this regards?
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 lindholm.jock Last edit in 2015-8-3 17:25:04

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forrest.hallib...
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Post time 2015-8-3 18:56:43 | Show all posts

support ticked (3rd post)

need to link from other post or add SS of convo with ticket office.
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 forrest.hallib... Last edit in 2015-8-3 18:56:43

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 Author| Post time 2015-8-5 07:03:24 | Show all posts

support ticked (3rd post)

Reply 1# forrest.halliburton

        http://community.gtarcade.com/post/index/id/78182/
        and second post is still vbeing reviewd for something...
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 lindholm.jock Last edit in 2015-8-5 07:03:24

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 Author| Post time 2015-8-5 07:03:57 | Show all posts

support ticked (3rd post)

seriously, I am wondering if I even dare to buy more diamonds... cause I am not sure I get the diamonds
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 lindholm.jock Last edit in 2015-8-5 07:03:57

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 Author| Post time 2015-8-6 00:10:11 | Show all posts

support ticked (3rd post)

Pending(puff)
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 lindholm.jock Last edit in 2015-8-6 00:10:11

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 Author| Post time 2015-8-6 23:27:34 | Show all posts

support ticked (3rd post)

and still... pending...
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 lindholm.jock Last edit in 2015-8-6 23:27:34

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moonlighty
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Post time 2015-8-7 00:43:27 | Show all posts

support ticked (3rd post)

        Dear Player, FM\'s do not have any access to ticketing support so you have to provide me with your IGN (In Game Name) and server number along with screen shot of your transaction so we can track your diamonds. As for the code what do you mean by this??? as I got quite confused in this part?

        For your 2nd reply with another link leading to this thread: http://community.gtarcade.com/post/index/id/78182/ You have made thread at strategy section so I´m not sure if you expect mods to answer you there? as we only can answer Support or General Discussion.
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 moonlighty Last edit in 2015-8-7 00:43:27

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 Author| Post time 2015-8-10 10:05:45 | Show all posts

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Reply 6# moonlighty

        I can not supply you with a screencaputre because here is how it went...
        1. I went through gtarcade website to payment wall and chose to pay per call
        2. I rang the number, it adviced me the number would cost me 200kr (swedish)
        3. I pressed 1 to agree to the cost
        4. I was told (in french) that the company had no more codes and thus I thought the call would not have cost me anything. I was wrong. The bill for the 14 calls I made during that month was sent to my phone company, thosly I contacted the supplier of the code (allopass) that then after promtping generated 13 additional codes for me.
        5. I used all codes, and everyone except one code worked.
        6. I then requested aid from the company again that delivered the email that according to their servers the code was indeed used and refered me to gtarcade to see why the code was accepted yet not paid out in diamonds

        and I have in my former postings given the copy of the email with the verfied code etc.

        ;
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 lindholm.jock Last edit in 2015-8-10 10:05:45

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