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To Mods: Lost gold for no reason and bug for recharging not attended to.

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loki (from asg...
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Post time 2015-8-9 06:03:41 | Show all posts |Read mode
To Mods: Lost gold for no reason and bug for rec Reply:6| View:531
        Dear Mods,
        I lost a lot of gold for no reason after refreshing the webbrowser. I got around 2035 gold before refreshing and now only 1975 left. So disappointed now.
        Kindly check log and return the lost gold to me.
        Thanks in advance.

        Second issue: quite a long time ago, i recharged 100 gold through mobile card to get free moira card from carnival but i received nothing in-game. I tried to contact the;Paymentwall Support Team many times. They replied to me saying that they will make contact to give the gold back to me. Now over 1 month has passed but noone really cares to do what they are supposed to do. I grew tired and don\'t want to make any more recharge.
       

        Hello,

We apologize for the delay, we have already sent another follow up to our Research Team in regards to this case. We are working on delivering your credits and we will send you an update as soon as we hear from them.

Thank you,
Paymentwall Team

               

                   
  •                         Reference: P-1007920
           
                       
                                My IGN: Loki, ; Server: United 21.       

        This is annoying and discouraging me badly.;Can you guys attend to this, at least once?
        Thanks
       

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 loki (from asg... Last edit in 2015-8-9 06:03:41

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jellyxx
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Post time 2015-8-10 10:06:57 | Show all posts

To Mods: Lost gold for no reason and bug for recharging not attended to.

Hi, when did you recharge for Moirai?
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 jellyxx Last edit in 2015-8-10 10:06:57

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loki (from asg...
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 Author| Post time 2015-8-10 15:41:57 | Show all posts

To Mods: Lost gold for no reason and bug for recharging not attended to.

Reply 1# jellyxx

        Dear jellyxx,
        I made my recharge on 13 July 2015 when carnival event was on.
        Best
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 loki (from asg... Last edit in 2015-8-10 15:41:57

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 Author| Post time 2015-8-15 15:54:10 | Show all posts

To Mods: Lost gold for no reason and bug for recharging not attended to.

        I\'m not trying to be noisy or something but after a while operating this game, everyone has become inactive. I remember reading something like \'premium support\' when joining the knight club for VIP players.
        Well, i\'m not really asking for some couple of gold, just some due attention from you guys.
        Best,

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 loki (from asg... Last edit in 2015-8-15 15:54:10

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-wolf
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Post time 2015-8-15 16:16:26 | Show all posts

To Mods: Lost gold for no reason and bug for recharging not attended to.

Reply 3# loki (from asgard)
        Well i have lost my gold twice without no reason too. Only thing I\'m no vip and probably no even point to tell about it because noone will care. I lost 80 gold first time and around 160 other time. (Might be wrong on numbers, dont remember well now). The point is that you\'re not alone who loses gold without no reason. I was shocked after it dissapeared and thought more people will start complain about it.
        S: 176, IGN: Asmodeus
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 -wolf Last edit in 2015-8-15 16:16:26

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theempress
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Post time 2015-8-15 16:34:16 | Show all posts

To Mods: Lost gold for no reason and bug for recharging not attended to.

Support function in KF isn\'t working,i have PENDING tickets since months...If u mean that with \'premium support\'
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 theempress Last edit in 2015-8-15 16:34:16

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