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Didn't get my diamonds + the precious

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victavious1897
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Post time 2015-8-15 05:45:15 | Show all posts |Read mode
Didn't get my diamonds + the precious Reply:6| View:427
        HI Support,

        Last night I made two purchases one via Paymentwall ($9.99) and the other thru Worldpay ($19.99).;

        Paymentwall took the $ out of my account but still hasn\'t put the diamonds in my LoA account. I also missed the precious because of this ongoing delay. What is needed to get the $9.99 in diamonds plus the other $9.99 missed in The precious?;

        Worldpay said that the order was submitted but it never took the $ out of my account nor put diamonds in my account. ;I have been having an ongoing problem where Worldpay is not processing my orders. ;I have tried using different cards that all have money on them but Worldpay never processes the order.;How can I get this resolved?;

        Thanks!

 victavious1897 Last edit in 2015-8-15 05:45:15

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whynot7676
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Post time 2015-8-15 08:41:24 | Show all posts

Didn't get my diamonds + the precious

they need your screen name, server name, and the transaction number from your missing recharge;
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 whynot7676 Last edit in 2015-8-15 08:41:24

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moonlighty
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Post time 2015-8-15 16:23:27 | Show all posts

Didn't get my diamonds + the precious

Dear Player, as said above we need your IGN (In Game Name) server nr and transaction ID of your payment.
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 moonlighty Last edit in 2015-8-15 16:23:27

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victavious1897
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 Author| Post time 2015-8-16 01:22:30 | Show all posts

Didn't get my diamonds + the precious

Reply 2# moonlighty
Thank you for replying. Response was sent to you in private msg.;
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 victavious1897 Last edit in 2015-8-16 01:22:30

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moonlighty
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Post time 2015-8-22 00:20:32 | Show all posts

Didn't get my diamonds + the precious

I´m sorry it is taking so long, but it has to wait a bit more as SM still didn´t respond to our reports.
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 moonlighty Last edit in 2015-8-22 00:20:32

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moonlighty
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Post time 2015-8-26 00:36:04 | Show all posts

Didn't get my diamonds + the precious

Dear Player, recharge with Transaction nr of: 143953335916833 was successful and for the other ones they failed please try another payment method.
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 moonlighty Last edit in 2015-8-26 00:36:04

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