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[HoC Jul 22 to Jul 25] Could not get rewards from event

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love live
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Post time 2015-8-15 06:30:12 | Show all posts |Read mode
[HoC Jul 22 to Jul 25] Could not get rewards fro Reply:13| View:428

        IGN: shimza
        server: 918 Giddianhi

        Issue: I know i made tons of tickets already but this is a joke at this point and had to try from this side. Fev minutes before end of HoC i used almost all card lotto vouchers i collected becouse noone gone for super prizes so i could get those. After tons of draws i got bit over 41k points. The problem is i could not collect rewards after event ended and master of poker showed me i collected 0 points over event. It was weird becouse i could pick rewards for draws. Firstly i made screens from master of poker and hoc rankings and made a ticket. Couple hours later i got response that we will make adjustments to this or smth similar. After 2 days got nothing nor reply so i made next tickets including same screens and got similar reply after next 2 days. I replied asking when i will get any response about my problem but did not get any reply so i waited. I work as photographer so im developing tons of photos all the time and cant work without clearing outdated images. Anyway i gave my screens so they were not needed anymore. After next fev days i got reply that case is closed so i waited for next HoC to get my champion. Then when HoC came, i got no cards i should get. I wanted to reply to my ticket but puff, almost all of my tickets suddenly disapeared. I made new one but was unable to add screens becouse who could guess that someone will delete ticket. Its not first HoC problem even on my server. Couple of HoC\'s before when i got super prizes on 40k one, i was only one to get those but all i got was 1 joker l. I thought the, maybe something happened, i can live with this. Then about a month later my wife had problem when she used her cards along with 20k dias and got 6k points instead of 60k. She reported it together with screens and got reply that team cant help her, thx or understanding... she stopped playing then. Im not so extreme as her but its not fair to not even try to help somehow. I seeked help anyway. I contacted G.M. on my second server and asked for help. She asked me to send her everything i have to so i did. Couple hours later i got response that her supervisor gave this case to development team. After one week from then, got no response. Its a bit not fair to me as a player. This time ill say this, thx for understanding.

        edit: almost all card lotto means: 650-680 red ones dont recall cuz i left some with me and 46 blue cards for sure(used all i got at this point)

 love live Last edit in 2015-8-15 06:30:12

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neolitz1230
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Post time 2015-8-15 14:13:59 | Show all posts

[HoC Jul 22 to Jul 25] Could not get rewards from event


        Hmm, I think.. If you can provide a proof, they should compensate you.
        in many case, i have this kind of problem too, and they compensate me in most of the case.

        well it\'s not too late, if u got the screenshot of the proof, you might want to post here (for both u and ur wife),
        just put the ss including ign+server, so the mod can distinguish between you and ur wife screenshot.

        there is no guarantee that you will be compensated, but as long you provide what necessary, i think it\'s only fair you got what they owe u.
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 neolitz1230 Last edit in 2015-8-15 14:13:59

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 Author| Post time 2015-8-15 14:35:14 | Show all posts

[HoC Jul 22 to Jul 25] Could not get rewards from event

Reply 1# neolitz1230

        it would be nice, my wife stopped playing already 2 months ago and dont care anymore, for me, i cant do nothing at all at this point. I gave them screens twice so i dont want to be blamed that i dont have those anymore, from my side it is impossible to delete ticket anyway and for real, if you have to clean up fev thousand of images, you wont look for 2 in those.
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 love live Last edit in 2015-8-15 14:35:14

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Post time 2015-8-15 15:36:31 | Show all posts

[HoC Jul 22 to Jul 25] Could not get rewards from event

Unfortunately, there is only 1 person who works the Tickets, so they generally try to do Reports as fast as they can, and then they get Forgotten afterwards. Here in the Forums, it takes a bit of time, but most Reports will generally be Compensated, as long as all Information (Screenshots are always a Huge Help, both to provide Proof, and to clear up any misunderstandings over what is being Reported) is given in Full. If you have already Deleted the Screenshots, it might be possible if a Mod could ask GTA if they could Locate your Ticket, to find your Screenshots that you gave. But for that, they would need the Date that you made your Ticket so they can Locate it easier (if possible). Hopefully this Helps, since the Screenshots were Deleted already!
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 blazing star Last edit in 2015-8-15 15:36:31

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 Author| Post time 2015-8-15 15:57:30 | Show all posts

[HoC Jul 22 to Jul 25] Could not get rewards from event

Date is easy, Jul 26 and Jul 29. In my opinion problem is, that person who reply order is not handling it to the end. Got opened ticket where i was talking to 6 diferent persons. How could be even possible to solve such ticket? The flow of informations is bad, this is the biggest problem and probably when someone dont know what to do next, he/she is waiting that maybe someone other will reply instead. Dont know what to do next, i dont even care about the rewards but there is data for sure that i used my cards and ild like to get those back at least. I think that trying to get any response for almost month is little annoying, only thats why i posted the problem here. Never got problems with tickets before so i always made my reports there. This time it gave me nothing. Oh sorry, i was told twice that theyll make adjustments to my acc. Nothing happened ofc.
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 love live Last edit in 2015-8-15 15:57:30

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Post time 2015-8-15 19:25:35 | Show all posts

[HoC Jul 22 to Jul 25] Could not get rewards from event

        the current ticket system is bad, you better go with reporting in forum.
        and the forum mod had no access to ticket, so you will need to re-provide all info including ss
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 neolitz1230 Last edit in 2015-8-15 19:25:35

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 Author| Post time 2015-8-15 19:33:35 | Show all posts

[HoC Jul 22 to Jul 25] Could not get rewards from event

Yeah, now i know but earlier had no problems at all thats why i sticked to tickets. If i would know before that it changes so badly, i would skip the ticket and post on forum. My prev ones were handled smooth but... 2 months ago. Noone told me that things worsened since then ;(
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 love live Last edit in 2015-8-15 19:33:35

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 Author| Post time 2015-8-16 11:24:58 | Show all posts

[HoC Jul 22 to Jul 25] Could not get rewards from event

bump
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 love live Last edit in 2015-8-16 11:24:58

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 Author| Post time 2015-8-18 00:31:56 | Show all posts

[HoC Jul 22 to Jul 25] Could not get rewards from event

bump
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 love live Last edit in 2015-8-18 00:31:56

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Post time 2015-8-18 00:55:52 | Show all posts

[HoC Jul 22 to Jul 25] Could not get rewards from event


        no reason to bump without those screen shot even if you did delete those picture should still be in your message that you sent in with the ticket
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 whynot7676 Last edit in 2015-8-18 00:55:52

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