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Another Recharge with no Diamonds

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k-sweets
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Post time 2015-8-15 21:26:27 | Show all posts |Read mode
Another Recharge with no Diamonds Reply:2| View:107
        I did a recharge through paymentwall and once again no diamonds. Could I please get what I paid for. I did the recharge to get Precious and would really like to collect that. I had every intention of doing a second recharge to collect the additional Precious reward, since you have it divided into two separate rewards.; I really hope this is not going to continue to be an issue.
        Recharge Order Nunber# w68130315 Screenshot of order included with ticket.

        IGN: Sweets
        Server: Esrom(935)

 k-sweets Last edit in 2015-8-15 21:26:27

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k-sweets
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 Author| Post time 2015-8-15 21:42:59 | Show all posts

Another Recharge with no Diamonds

        OK so I paid for diamonds and once again no diamonds after I paid for them so I submit a ticket as well as posting in the forums.; Yep I get a response on my ticket.;
        This was the response I received:
        Lucia sent 2015-08-15 21:25
        Dear player, we will check it soon. Thanks for your patience.

        So here is my reply on my ticket and here for everyone to see:
        sent 2015-08-15 21:38                                        You will check it soon?  How about you give me the diamonds first then and I will pay you soon?

        How about you give people what they paid for when they pay for it, I mean if you can respond to a ticket with a known issue, I would think you can correct the issue at that point.; Why should I have to continue to wait to get what I paid for until you get around to giving me my purchase.
        IGN: Sweets
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 k-sweets Last edit in 2015-8-15 21:42:59

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