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Missing Diamonds

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bb012
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Post time 2015-8-18 01:32:16 | Show all posts |Read mode
Missing Diamonds Reply:8| View:275
        Payment was deducted from my account but recharge didnt happen. I purchased diamonds at $9.99 at approximately 7:00 UTC-4 (GMT+8) August 17, 2015.

       

 bb012 Last edit in 2015-8-18 01:32:16

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menollyhime
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Post time 2015-8-18 01:51:28 | Show all posts

Missing Diamonds

hey there, sorry for the inconvenience! would you mind telling us your ign and server?
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 menollyhime Last edit in 2015-8-18 01:51:28

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bb012
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 Author| Post time 2015-8-18 01:57:38 | Show all posts

Missing Diamonds

I filed a ticket in game and the reply was to upload a picture of the receipt and send back the link of the photo; hence the post. Do i need to state my details here or wait for the reply in game?
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 bb012 Last edit in 2015-8-18 01:57:38

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vonn
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Post time 2015-8-18 02:27:01 | Show all posts

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        Kamusta, Since you already filed a ticket it\'s best for you to do as what they ask, send a link of the photo. You could wait for the reply on game. If you still didn\'t received it you can remind us on this thread for follow up.
       

       


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 vonn Last edit in 2015-8-18 02:27:01

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bb012
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 Author| Post time 2015-8-18 21:58:47 | Show all posts

Missing Diamonds

        Need follow up. Ticket in game is still pending.
        Server: s21
        Ign: missy
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 bb012 Last edit in 2015-8-18 21:58:47

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alcheon
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Post time 2015-8-18 22:10:02 | Show all posts

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        Hello!

        i\'ve logged your issue onto our report, please please patient as the support staff get to it.
And if i am not wrong, You should be able to get an order number by logging into google wallet to track your purse, It would hasten the process with the order number.

Thanks!
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 alcheon Last edit in 2015-8-18 22:10:02

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 Author| Post time 2015-8-18 22:40:55 | Show all posts

Missing Diamonds

[backcolor=rgba(255]Order number:;GPA.1333-9196-8374-74281
Order date:;Aug 17, 2015 7:02:23 PM PHT
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 bb012 Last edit in 2015-8-18 22:40:55

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 Author| Post time 2015-8-19 02:09:56 | Show all posts

Missing Diamonds

Is there anything more you need? It will save us a lot of time if you state ALL the details you needed. I NEED that recharge ASAP.
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 bb012 Last edit in 2015-8-19 02:09:56

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