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Paid for 29,99 usd during "double" event

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nöx
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Post time 2015-8-19 01:27:42 | Show all posts |Read mode
Paid for 29,99 usd during "double" event Reply:9| View:353
        Hi guys,
        I paid 29,99 USD during the double event, who give 3000 diamonds bonus (if you pay 29,99).

        But i never received my diamonds, never have the double event achieved and i missed Headless Horseman because of that!!! That\'s really frustrating! And my credit card have been invoiced!

        I want a TOTAL refund of that OR i want my diamonds + the double event reward + my headless horseman!

        See below my invoice, thanks

       

 nöx Last edit in 2015-8-19 01:27:42

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alcheon
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Post time 2015-8-19 01:38:18 | Show all posts

Paid for 29,99 usd during "double" event

Hello there!

What is your IGN, and Server?
Have you submitted a ticket? if so please provide the link to this thread to them.
I\'ve reported your issue to the report log to have the higher authority look into it

Note the $29.99 gives 3000 gems with a bonus of +500 gems.

I\'ve logged this thread into the report, the devs will check on it for you

Thanks
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 alcheon Last edit in 2015-8-19 01:38:18

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 Author| Post time 2015-8-19 01:47:10 | Show all posts

Paid for 29,99 usd during "double" event

        I know the 29.99 givs 3000 gems! But the 12/08/2015 and 13/08/2015, an event was THERE who gave the double of what you order! At a maximum of 29.99, at the same time of Headless Horseman event

        My IGN: Nox
        Server: (s60) Tisiphone
        And i already submitted 4 tickets and all of them have 0 answer...
       
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 nöx Last edit in 2015-8-19 01:47:10

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Post time 2015-8-19 01:49:09 | Show all posts

Paid for 29,99 usd during "double" event

Hello!


        I\'ve logged this thread onto the report, they should reply you soon .
Have you submitted the link of this thread to the support ticket? if not, please do so it will help hasten the process.

Thanks
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 alcheon Last edit in 2015-8-19 01:49:09

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 Author| Post time 2015-8-19 06:24:05 | Show all posts

Paid for 29,99 usd during "double" event

i added the link to the ticket, but no answer... Make like 4-5 days i have no development of my problem...
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 nöx Last edit in 2015-8-19 06:24:05

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Post time 2015-8-19 11:04:58 | Show all posts

Paid for 29,99 usd during "double" event

Hi, please check your ticket.
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 ezy* Last edit in 2015-8-19 11:04:58

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 Author| Post time 2015-8-19 12:26:26 | Show all posts

Paid for 29,99 usd during "double" event

        I checked my ticket, and i give an answer to it, with another screen like asked.
        Thanks
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 nöx Last edit in 2015-8-19 12:26:26

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 Author| Post time 2015-8-19 20:22:59 | Show all posts

Paid for 29,99 usd during "double" event

        Connie, the person who contacted me on my ticket, said when i will show her the apple refund, she going to give me the event reward, but another person contacted me when i posted the screenshot and he never gave me the reward, he just apologize for the situation... So can i have an update on what it\'s going to happen?

        Thanks
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 nöx Last edit in 2015-8-19 20:22:59

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Post time 2015-8-20 12:02:34 | Show all posts

Paid for 29,99 usd during "double" event


Hi, please let Connie know the event reward you missed to receive along with the event name, event date, we will send them to your in game mailbox.
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 ezy* Last edit in 2015-8-20 12:02:34

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