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banisher event

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habooob2010
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Post time 2015-8-20 20:59:36 | Show all posts |Read mode
banisher event Reply:10| View:483
        hello
        event time
        Duration:         5am Aug.15th-5am Aug.21st
        why dig is off todat 20 Aug 9am
        i want to dig off
help me please

 habooob2010 Last edit in 2015-8-20 20:59:36

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habooob2010
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 Author| Post time 2015-8-20 22:04:19 | Show all posts

banisher event

any help please
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 habooob2010 Last edit in 2015-8-20 22:04:19

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-seraphina-
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Post time 2015-8-20 22:38:33 | Show all posts

banisher event


        The banisher legacy uses the same multi part format that many events on GTA\'s other game LOA also use with the event period consisting of an initial earning period for collecting event items and a longer exchange period.

        In this case the event was structured like this:
        Event duration: 5am 15th August - 5am 21st August
        Digging time: 5am 15th August - 5am 20th August
        Redeem time: 5am 15th August - 5am 21st August
       

        I can understand the frustration of not having realized this earlier before the digging time ended though in fairness to GTA on this one the information in the form of a countdown timer to each of the deadlines has been visible on the;relevant;tabs throughout the event.
       

        As this event format is one that GTA is known to use on multiple events on their other games might be best to see this as a learning experience and make a mental note for yourself to check all the details provided in the event windows in game carefully on future events to avoid potentially finding yourself being caught out unexpectedly in the future.;
       

        That said GTA in the future when running events where some parts have different start or end dates to the event duration you should really include the duration of the relevant part(s) under the duration heading of the forum announcement too. ;This is hardly a particularly onerous request for information to include and while it is true to say that the information was available in game that doesn\'t help to;alleviate;the negative effect on customer satisfaction that occurs when important details are missing from official announcements and customers accept that information in good faith as being both accurate and complete.  See this very post for an example of the crucial information that you could have taken the time to include in your official announcement, took only a few seconds to type out but could have potentially avoided miscommunication that harm a companies reputation with customers.
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 -seraphina- Last edit in 2015-8-20 22:38:33

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thefixer
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Post time 2015-8-21 06:14:28 | Show all posts

banisher event

        Hi all,

        @-seraphina-
        You always make good posts and try to have a positive approach to game problems.
        I will forward yous comments to my supervisors so they can see your point of view.
        Thanks for your continuous support.

        @habooob2010
        We are sorry to know you lost this event but we can\'t help you in this case.
        Maybe this event might come back another time and you can complete it.

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 thefixer Last edit in 2015-8-21 06:14:28

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himero1000
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Post time 2015-8-21 07:33:52 | Show all posts

banisher event

        Reply 2# -seraphina-; & thefixer

        Just realised it too. Unfortunately seraphina/thefixer, the timer also alluded to a \'refresh\' (even when the event ended); I for example have 2 digs remianing and a \'refresh\' in 00:00:00. It would help if the correct words were used (such as \'concludes\' or \'expires\' in the run up, as opposed to \'refresh\') within the banisher legacy pane. It would also be helpful, as I think someone else mentioned, to know if the event is returning. I have no idea if I should spend the badges or save them...

        Name: Himero
        Server: S15-Themis
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 himero1000 Last edit in 2015-8-21 07:33:52

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-seraphina-
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Post time 2015-8-21 08:03:40 | Show all posts

banisher event

        There were actually 2 timers on the dig pane though the first one that showed the time to the end of the digging period was significantly smaller in size and easy to overlook placed just above the refresh countdown which is in a significantly larger font size and more bold appearance.

        If you check though you will notice that in the centre of the digging window there are two lines like this:
        (small font) Event time remaining 0 days 0 hour 0 minute
        (big font);Refresh time 00:00:00
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 -seraphina- Last edit in 2015-8-21 08:03:40

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thefixer
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Post time 2015-8-21 09:15:47 | Show all posts

banisher event


        Hi all,

        At presente time I don\'t have the information to confirm or deny if event will come again.
        If I have a confirmation I will come here and post what I will be told.


        Now, regarding the event, there was TWO countdowns in main window:

        1 - Remaining event time (in small letters)...
        2 - Next refresh in...
        Now both are set at zero because event ended and there will be no more refreshes:

       

        In redeem tab there is ONE countdown:

        1 - Remaining redeem time...

       



        Anyway, I will recomend to my supervisors that Dev-Team should make more clear when event ends.
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 thefixer Last edit in 2015-8-21 09:15:47

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je_ff_rey
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Post time 2015-8-21 21:04:06 | Show all posts

banisher event

Hi GM,There is no timer to say when the reward claiming will end? And the event just end like that..I have not claim my rewards.. Will the event come again? at least let us have the chance to claim the rewards for now!Please give us the reward claim link again!
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 je_ff_rey Last edit in 2015-8-21 21:04:06

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-seraphina-
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Post time 2015-8-21 22:56:37 | Show all posts

banisher event

There was a timer, please actually read the posts rather than just copy pasting the same wrong statements on every thread on the whole forum.
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 -seraphina- Last edit in 2015-8-21 22:56:37

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cif
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Post time 2015-8-22 14:49:37 | Show all posts

banisher event

        Dear player, we are very sorry that our event duration is unclear and might be misleading. I will forward your opinions, to avoid such misunderstanding next time we do this event. And please don\'t worry, we will have the Legacy Event again later sometime.
        Thanks for your understanding and patience on this issue, and thank Seraphina for her idea.
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 cif Last edit in 2015-8-22 14:49:37

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