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My account got a reset after maintenance

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elumia
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Post time 2015-8-21 00:03:52 | Show all posts |Read mode
My account got a reset after maintenance Reply:11| View:476

; After the maintenance today i entered the game and i saw that my account, all my characters my vip all of my 3 months work was gone. My server was correct ( im using eu10 hobgoblin like always so there is no mistaken about that) but my everything was gone i was lv 75 and this game was my everything please fix this problem and give me my all characters/vip back.

http://support.gtarcade.com/question/ticket/gid/111 this ticket service is not working... When i click submit it does nothing...

 elumia Last edit in 2015-8-21 00:03:52

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badandy9
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Post time 2015-8-21 00:09:33 | Show all posts

My account got a reset after maintenance

I have same issue. Guess I\'m done, nothing works.
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 badandy9 Last edit in 2015-8-21 00:09:33

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elumia
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 Author| Post time 2015-8-21 00:37:07 | Show all posts

My account got a reset after maintenance

I\'ve spend too much time/efford on this and i don\'t wanna loose it
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 elumia Last edit in 2015-8-21 00:37:07

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alcheon
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Post time 2015-8-21 00:42:39 | Show all posts

My account got a reset after maintenance

Hi!

        I\'ve taken note and report your incident in our log, please wait for Ezy\'s reply thanks!

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 alcheon Last edit in 2015-8-21 00:42:39

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elumia
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 Author| Post time 2015-8-24 16:19:51 | Show all posts

My account got a reset after maintenance

It\'s been 4 days now and my account still reseted when Ezy gonna reply to my problem ?;
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 elumia Last edit in 2015-8-24 16:19:51

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 Author| Post time 2015-8-30 05:19:04 | Show all posts

My account got a reset after maintenance

I think admins are not responding for their own faults cuz its been 10 days and still no one cares about reports...
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 elumia Last edit in 2015-8-30 05:19:04

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jzaorski
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Post time 2015-8-30 06:58:24 | Show all posts

My account got a reset after maintenance

        That happened to me as well but when I logged in the character had a guy\'s name and I git fare enough to join back with the guild I was in and I was still listed as in the guild and was listed as the leader and I have no clue how or when that happened. I wonder if I was hacked.
        ; ;

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 jzaorski Last edit in 2015-8-30 06:58:24

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vonn
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Post time 2015-8-31 18:43:07 | Show all posts

My account got a reset after maintenance


        Hi, Please follow this step,
       

        If its a guest account, Please submit a ticket on support team with IGN and Server.
       

        If its linked please log in through FB/Twitter/Google and just select your server.
       

        If you can\'t still find it let me know the IGN and Server and I\'ll log for follow up.
       

        Thanks.
       

        EDIT: Didn\'t notice that my colleague Alcheon already replied.
        Thank you for waiting co- players.
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 vonn Last edit in 2015-8-31 18:43:07

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 Author| Post time 2015-9-11 04:12:59 | Show all posts

My account got a reset after maintenance

        it\'s been a month since my account deleted because of your patch, i lost all my gems,vip and all of my effort and still your SUPPORT center is not helping me. I have google play payment history and im tired of waiting for your support centers free times. I want you to fix this problem because you caused it and if you are not gonna or if you can\'t fix it tell it straight maybe but maybe i won\'t gonna report you to googleplay for stealing money and peoples efforts. This is my ingame tickets screenshot and i still have a little hope maybe you guys will do something and fix this problem.
       
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 elumia Last edit in 2015-9-11 04:12:59

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ezy*
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Post time 2015-9-11 10:05:42 | Show all posts

My account got a reset after maintenance

Hi, your account should already linked to your Facebook, did you try to use facebook account to login?
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 ezy* Last edit in 2015-9-11 10:05:42

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