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Missing diamonds + extra charge

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maria alejandr...
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Post time 2015-8-21 06:30:30 | Show all posts |Read mode
Missing diamonds + extra charge Reply:2| View:247
This morning I bought gems on sever 61 for the account pandapawz since the double diamond event.
I bought $9.99 which I am currently missing form my account. The order ID for the 9.99 charge is MHGV3HTN7J. The game tells me that this in-app purchase has already been bought and will be restored but it doesn\'t restore. I also bought $14.99 which I received.;
I then bought $4.99 but my credit card was charged for this twice. I never bought a second $4.99 and I never received the gems for this second purchase of $4.99. The first order ID for $4.99 charge is MHGV2YVTMH. The second order ID for $4.99 charge is MHGV3HXQXD.

I would like to have my $9.99 order ID MHGV3HTN7J which is 1120 of gems plus the gems for the double event.;

        For the second error I want a refund of the $4.99 order ID MHGV3HXQXD as I never bought this.

        I have aso submitted a ticket but there is no ticket number.

 maria alejandr... Last edit in 2015-8-21 06:30:30

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menollyhime
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Post time 2015-8-21 11:56:00 | Show all posts

Missing diamonds + extra charge

hello! there was an update this morning so some things might be a little bit out of sorts. i\'ve submitted a report for you and hopefully we can get this fixed up for you! sorry for the inconvenience.
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 menollyhime Last edit in 2015-8-21 11:56:00

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