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Need some Assistance Please!!

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shawnpaul33
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Post time 2015-8-21 08:51:18 | Show all posts |Read mode
Need some Assistance Please!! Reply:5| View:342

        For the second time I am writing this. For some reason my post went to audit?
        After hours on the phone with my credit card companies and my bank, I found out that my 12 year old son had been racking up thousands of dollars in charges over this last month playing this game. Ive tried to contact customer support via their ticket system, but it seems that the ticket system does not work. The page just refreshes and the entries are blank. Ive made my son lead me around this site to try and find answers on how I could request a refund. I see no way of contacting the companies staff other than through this forum. If anyone could lead me in the direction of the proper place to ask for my money to be credited back into my accounts in full or at least partially id greatly appreciate it.  

         His name is Deus in the game, and he said he plays on a world 1031. I really need this assistance as soon as possible, he has near maxed my cards and started to drain my bank account before my bank called me. I cannot afford this. Please and Thank you.

 shawnpaul33 Last edit in 2015-8-21 08:51:18

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forrest.hallib...
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Post time 2015-8-21 10:40:25 | Show all posts

Need some Assistance Please!!

just have to go to bank and request a chargeback as unauthorized, his account will be banned
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 forrest.hallib... Last edit in 2015-8-21 10:40:25

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ƒrostbite
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Post time 2015-8-21 14:06:40 | Show all posts

Need some Assistance Please!!

Hello shawn! I\'m very sorry to hear that this happened! As forrest mentioned above you can Contact your Bank or Credit Card Company and Request a Chargeback of the Charges made. This will cause your Son\'s Account to be Banned on here, but you will be able to get your Money back.
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 ƒrostbite Last edit in 2015-8-21 14:06:40

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shawnpaul33
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 Author| Post time 2015-8-22 07:15:41 | Show all posts

Need some Assistance Please!!

i just spoke with my bank and also my credit card companies. In order to do that they said I would have to claim fraud and allow fraud charges to be put against my son. That is completely out of the question. Is there any support staff within this company that I could speak with, where they could reverse the charges? I mean even half of them would save me from a huge headache and financial stress. Single Dad with 3 kids I cant do a whole lot.;
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 shawnpaul33 Last edit in 2015-8-22 07:15:41

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lilmisssweetie...
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Post time 2015-8-22 12:16:05 | Show all posts

Need some Assistance Please!!

Reply 3# shawnpaul33@gmail.com
if he is 12, he is a minor and not responsible, tho he may have to do community service.
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 lilmisssweetie... Last edit in 2015-8-22 12:16:05

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