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Lost of resources because of the maintenance.

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digimortal
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Post time 2015-8-21 14:49:37 | Show all posts |Read mode
Lost of resources because of the maintenance. Reply:6| View:384

        This for my brother, not me (since I did most of my daily tasks). I\'m posting on his behave because he doesn\'t use the forum.

        My brother was trying to do his daily tasks and he got kicked out because of the server maintenance. He did not know that there was going to be a server maintenance and he ended up losing a lot of resources because of this. The only possible way for someone to know that there is going to be a server maintenance is from the 2.2 update topic, but it isn\'t possible for someone to know if they don\'t use the forum (my brother as an example). They should have also announced it via chat and mailbox (if they did, then it is possible not to notice it if there are other messages) about the server maintenance. Is it possible to compensate him for the loss of resources (since it isn\'t his fault, but more like the game not having a better method of informing the users of the server maintenance)?
       

        Example for the mailbox in my comment (if they did send it via mailbox):
       

        And there is also the fact that if you click claim all, then you won\'t see it (which I doubt anybody goes in the read section of the mailbox). It would probably be helpful if there was an announcement/news section in mailbox or if they announce it via chat (like I said above).
       

        The resources he lost:
        1. Hero trial: 60 coupons.
        2. Wharf boss: 270 stamina, 7k tokens (he averages 7+ million damage, so 7k should be the correct amount), the hero chests, and the crystal tokens for guild shop.
        Note: not sure how much crystal tokens (don\'t know what they\'re called) he would get for 7+ million damage and the amount of hero chests for total damage.
        3. Gold trial: 2.5-3 million damage, so it should be 335k+ gold.
        4. Angel trail: he got the floor 44 before he got kicked, so he missed about 2 chests.
        5. Arena: he didn\'t use his 5 attempts, so the rewards up to 10 in reward.
        6. Treasure raid: tokens.
       

        Check the logs and you will see that he missed his daily tasks because of the server maintenance.
       

        His game information:
        - IGN: Kronos
        - Server: RoseKnight(s5)
       

 digimortal Last edit in 2015-8-21 14:49:37

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vonn
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Post time 2015-8-21 15:50:34 | Show all posts

Lost of resources because of the maintenance.

Hi, the mainteance has been announce few days before it actually occur, also in facebook. If you mean you would suggest for roll out call before mainteance on the game I think it\'s a good suggestion. The best thing I can do for now is log your issue and wait for there action.
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 vonn Last edit in 2015-8-21 15:50:34

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 Author| Post time 2015-8-21 16:03:14 | Show all posts

Lost of resources because of the maintenance.

Reply 1# vonn
        Don\'t forget, if you don\'t use the forum or check their Facebook page, then it isn\'t possible to know about the server maintenance (even if they announce it a few days ago).

        Yes. That\'s what I mean.

        And hopefully this issue get resolved.
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 digimortal Last edit in 2015-8-21 16:03:14

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Post time 2015-8-21 18:25:53 | Show all posts

Lost of resources because of the maintenance.

Hi, per our record, he already received the mail [2.2 Version Update] which was sent on 19th, and he opened it around 13:00 that day.
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 ezy* Last edit in 2015-8-21 18:25:53

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 Author| Post time 2015-8-22 02:40:55 | Show all posts

Lost of resources because of the maintenance.


Reply 3# ezy*
        Like I said, if you claim all, then there is no way of knowing (which should count as opening it).
       
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 digimortal Last edit in 2015-8-22 02:40:55

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 Author| Post time 2015-8-24 16:49:05 | Show all posts

Lost of resources because of the maintenance.

Bump.
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 digimortal Last edit in 2015-8-24 16:49:05

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