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Password Recovery not working?!

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tarxi
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Post time 2015-8-22 02:15:07 | Show all posts |Read mode
Password Recovery not working?! Reply:13| View:584

        Hi,

        I\'ve tried to make a password recovery for an account of mine, however it will not generate an email with instructions as how to do this. I have not setup a recovery address for the account. I have tried to use a couple of different browsers and versions of browsers in case the problem lies there ... not working for me.

        Server: EU22[Hera]
        In game name: ZaneNguyen
        Guild: FairyTale
        Email: can/will be provided in a private message

        I\'ve used the support centre, and while they seem eager to assist me with my problem, either level of what they are allowed to do, escalation routines or something else along with the rotation of personnel in the tickets makes it very hard for them to assist me.It is starting to get a bit frustrating ...

        Please Help!

 tarxi Last edit in 2015-8-22 02:15:07

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tarxi
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 Author| Post time 2015-8-22 15:52:13 | Show all posts

Password Recovery not working?!


        Additional information;

        * I can use the password recovery for this account. (gives me an notification it has been sent)
        * I cannot use the password recovery for the other account. (doesn\'t give me an notification)
        * I cannot create with the same email as the other account. (say email already registered);

        Something seems really wrong with the account i have problems with.

        It exists but i cannot login nor recover the password for it.

        Please Help!
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 tarxi Last edit in 2015-8-22 15:52:13

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alcheon
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Post time 2015-8-22 21:25:02 | Show all posts

Password Recovery not working?!

        Hi.
       
Did you linked it to facebook, twitter account, if you have you can access via those logins.

        In anycase, i have logged this thread for further advise by Ezy.

        Thanks
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 alcheon Last edit in 2015-8-22 21:25:02

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 Author| Post time 2015-8-22 22:41:48 | Show all posts

Password Recovery not working?!

Reply 2# alcheon

        Hello Alcheon,

        Thanks for escalating it.

        No, It was a guest account in game that i converted (and created) an GTArcade account in game.

        I\'ve sent you a message here with the email address if needed for further investigation.
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 tarxi Last edit in 2015-8-22 22:41:48

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 Author| Post time 2015-8-24 14:00:13 | Show all posts

Password Recovery not working?!

Reply 2# alcheon

        Anything yet?
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 tarxi Last edit in 2015-8-24 14:00:13

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Post time 2015-8-24 18:50:57 | Show all posts

Password Recovery not working?!

Hi there, Ezy has took over this case for you

It should be within the next day
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 alcheon Last edit in 2015-8-24 18:50:57

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vonn
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Post time 2015-8-25 02:36:02 | Show all posts

Password Recovery not working?!

Please provide the email address through message. Thanks.
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 vonn Last edit in 2015-8-25 02:36:02

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 Author| Post time 2015-8-26 13:35:57 | Show all posts

Password Recovery not working?!

Reply 5# alcheon
Nothing yet?;
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 tarxi Last edit in 2015-8-26 13:35:57

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Post time 2015-8-26 14:39:35 | Show all posts

Password Recovery not working?!

        Hi tarxi according to the devs,
        you converted it to GTAccount login under jice@tigerr.net, the devs couldn\'t find any account that is linked to this address
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 alcheon Last edit in 2015-8-26 14:39:35

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 Author| Post time 2015-8-26 16:58:41 | Show all posts

Password Recovery not working?!


Reply 8# alcheon

        Ok, well ... the above mentioned IGN should have been linked.

        Does this mean it\'s lost?

        Wierd thing is that I can\'t login with that account, invalid password it tells me. If I try to recover it, it tells me it doesn\'t exist. If I try to register a new GTA account with that address it tells me that an account with that address already exists. Very confusing and weird.
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 tarxi Last edit in 2015-8-26 16:58:41

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