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Tycoon Event Rewards not Received from 5/12/1025

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k-sweets
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Post time 2015-8-25 03:16:20 | Show all posts |Read mode
Tycoon Event Rewards not Received from 5/12/1025 Reply:5| View:343

        It was suggested for me to make a new report/post regardingmy previous and still pending issue, so here it is.
       

        The Tycoon event that ran during 5/2015 I was never able tocollect the placement advanced rewards. I do not remember my scores on thatevent as it’s been several months now, I was in the rankings for the advancedrewards (boots and greaves and other items) I think was the advancedrewards it was two items and other rewards. I was not in the top 3 -scores where around 92k to 95k (this was a single server event and since we wasa fairly new server the advanced prize award points was 92K - I know I hadenough points to collect the advanced rewards and made placement.; I submitted several tickets on this issue andthe first response was from Lenny and then after no further reply\'s I submitteda new ticket (several actually) last response I received was from Penny on6/16/2015 saying she apologized for how long this issue has been ongoing andthat it was sent to the Dev\'s to correct the issue (I assume to give me therewards I should have received). I havenot heard and further responses since then and the tickets regarding this issueare still pending.  I have still notreceived the advanced rewards I won. Itwould be nice to actually get the rewards I was supposed to – of course at thispoint I am not holding my breath that’s for sure.; I will say I am glad that I am VIP and a member of the GTArcade Club so I canreceive the quick “Premier” customer support you get as a member of both ofthose, otherwise it may be a few years before I get the rewards.; Feel free to look at the MANY tickets I haveon my account that are all still in “PENDING” status on this issue.;

        Here are a few screenshots to show how long this issue hasbeen ongoing and the last response from anyone which was from Penny.
        IGN: Sweets
        Server: Esrom(935)

       
       

       

 k-sweets Last edit in 2015-8-25 03:16:20

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rabbitfins
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Post time 2015-8-25 06:45:03 | Show all posts

Tycoon Event Rewards not Received from 5/12/1025

        Hello k-sweets
        I will report this issue for you today
        In the future I suggest you post directly to the forums as you will get faster customer service
        I will let you know via this thread as soon as I hear something
        Have a good day
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 rabbitfins Last edit in 2015-8-25 06:45:03

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 Author| Post time 2015-8-25 09:39:05 | Show all posts

Tycoon Event Rewards not Received from 5/12/1025


        Don\'t mean to sound ungrateful or anything rabbitfins and if you are able to do anything on this it would be great but I was told that same very thing about faster customer service from Penny on 6/16/2015.
        But I am willing to wait, give ya a chance and see what happens and maybe I can finally say thank you to someone for taking care of this. I am looking forward to a reply from you on this
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 k-sweets Last edit in 2015-8-25 09:39:05

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Post time 2015-8-29 09:34:37 | Show all posts

Tycoon Event Rewards not Received from 5/12/1025

Hello player, I have heard back from the SM and the records show you did not reach the super prize points
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 rabbitfins Last edit in 2015-8-29 09:34:37

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 Author| Post time 2015-8-29 22:40:13 | Show all posts

Tycoon Event Rewards not Received from 5/12/1025


        You know how is it that I knew when they finally decided to get around to answering on this issue I would get some sort of reply like this. What a joke. I really wish I had taken a screenshot of my placement as I did make the required points to reach the advanced rewards.
        It doesn\'t matter like I said this was 5 months ago - not like those prizes would do me any good at this point anyway, it was the point I made the grade and didn\'t receive the rewards I was entitled to.
        But I will say at least you did get a response (even if it was a joke) so thank you for that, a lot more then I can say I received from the tickets I submitted.
        This is why PLAYERS SCREENSHOTS are a MUST as GTArcade will always try and weasel out of anything that they can even when its earned or paid for. Why now I take screenshots of everything in case something like this happens (we all know it will), once I make a placement I screenshot it (2 seconds of my time and if not needed can delete just as fast) but if it screws up and you don\'t get what you paid for or won at least you have that screenshot before the issue happened and you cant get a screenshot any longer.
        IGN: Sweets
        Server: Esrom(935)
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 k-sweets Last edit in 2015-8-29 22:40:13

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