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Missing Diamond Reward from Group Buy

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crovile
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Post time 2015-8-25 12:15:05 | Show all posts |Read mode
Missing Diamond Reward from Group Buy Reply:3| View:171

        Hello.
        I\'d like to report one issue of mine. Today, on 24th Aug at about 23:20 hrs game time, I purchased 8 x 50 Adv. Gemology Energy Cards that cost 150 diamonds (or Group Buy tickets) each, and thus totaling up to 1200 Group Buy tickets of mine. And prior to this I had 3,913 diamonds in my account. The gemology Energy Cards were my 1st purchase of the day and I won a 100% refund lottery. Thus, I should have won 1200 diamonds. Instead, only 150 diamond was added to my account taking my total up to 4,063 diamonds. So instead of refunding me 1200 (150 x 8) diamonds, the system gave me 150 (150 x 1 ) diamonds only.
        I\'d like to report that 1050 diamonds (150 x 7) are missing from the Group Buy 1st Purchase of the Day reward from my account. Please, look into this matter & add me the missing diamonds that I\'d won.
        Thank You.

        IGN: Crovile
        Server: Polynoe (S-324)
        Platform: GTArcade

 crovile Last edit in 2015-8-25 12:15:05

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forrest.hallib...
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Post time 2015-8-25 12:20:55 | Show all posts

Missing Diamond Reward from Group Buy

that\'s how it works unfortunately. 1st purchase means 1 item to them, now it can be 1 of each item. so can hit different ones, but only refund 1, sucks , also you didn\'t mention if you used dias or tickets for the purchase. They definitely wont refund more than 1 if tickets used for them. just fyi
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 forrest.hallib... Last edit in 2015-8-25 12:20:55

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crovile
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 Author| Post time 2015-8-25 12:33:29 | Show all posts

Missing Diamond Reward from Group Buy

It was 1200 tickets. Duh! So winning a refund is pointless now. -_-
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 crovile Last edit in 2015-8-25 12:33:29

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