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Tanabata(Go request refund!)

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lr72010
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Post time 2015-8-25 15:56:38 | Show all posts |Read mode
Tanabata(Go request refund!) Reply:7| View:368

                If you people are dumb enough to accept this 1000 diamonds as compensation you deserve to get treated like morons. Customer support in this game is a joke, they will always refuse to make adjustments even when they are in the wrong and do the math: 1000 diamonds=roughly $9? Superior runes upgrade cost about what? 800 diamonds? so they cheated you out of 77 Large runes which each would be worth about 800 dollar each yeah... it doesn\'t add up for me. I don\'t see how a mere 1000 diamonds is compensation enough to replace 77 Large runes with a value around upwards of 60k diamonds maybe more. Know your rights! Anyone smart enough to read Apple\'s,google\'s and amazon\'s ToS can realize how it is within your rights to request a refund of money spent due to the fact GTArcade offered a product but changed it without notifying the buyer aka YOU. It does not matter if it was a mistake or not, you made a purchase based on what you saw at the time you saw the event which was 77 runes but when you received the rewards the item changed to potion without warning. I guarantee you, in a market where platforms like google as host to so many applications being involved in a scam like this is not in their best interest. Be smart and file a refund claim through whatever platform you used to make in-game purchases as you are covered against it by said platform.Lastly, if you think you will achieve anything by dealing with their support I am sorry to inform you nothing will come of it. It is always the same people providing the support and they have gone into shut down mode where they will not go out of their way to solver your problem, so do yourself a favor go request a refund of the money you spent due to wrong product description through the apple/google/amazon and watch the crush GTArcade like the cockroaches they are.                                
                                PS                                If you are VIP you know damn well 1000 diamonds is not worth a damn thing in this game.       

 lr72010 Last edit in 2015-8-25 15:56:38

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sky.th000
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Post time 2015-8-25 18:12:14 | Show all posts

Tanabata(Go request refund!)

Agreed
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 sky.th000 Last edit in 2015-8-25 18:12:14

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xox
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Post time 2015-8-25 19:01:58 | Show all posts

Tanabata(Go request refund!)

I did recharge that day specially for Tanabata event and i felt harmed because i couldn\'t take those 77 large runes, so im asking App Store for refund. everyone who felt injuried some how should do the same.
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 xox Last edit in 2015-8-25 19:01:58

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 Author| Post time 2015-8-25 22:28:39 | Show all posts

Tanabata(Go request refund!)

Reply 2# furyon
Just go ahead and submit a support through your platform whether it is google,amazon or apple and request the situation. Explain to them you paid for product you were given a description for but the merchant ended up giving you a completely different one without notifying you of the change or giving you a choice.
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 lr72010 Last edit in 2015-8-25 22:28:39

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AbyLiYs63p5NWNis
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Post time 2015-8-26 03:35:07 | Show all posts

Tanabata(Go request refund!)

Reply 2# furyon
        I followed the steps and went straight to apple to get a refund since customer support for LOA did not satisfied me and here is what happened:
                        I\'m gonna gonna say you were right:                                Dear ****, Welcome to iTunes Store Customer Support. My name is ****. I understand that the in-apps purchased within the app “ league of angels” which did not meet your expectation. I know you are looking forward to get the charges reversed. Please do not worry, I will be happy to look into this issue for you. ***, I’ve reviewed your account and issued refund as you requested for the in app which did not meet your expectation. And I’m unable to refund all the in app you have purchased and I have refunded for the most recent purchases you have made on your account. Within ten business days, ***.**USD should be posted to the payment method used to make the purchase. For information on troubleshooting apps, see this article:;https://support.apple.com/en-us/HT201398;I trust the refund provided above is helpful. If you have any issue related to iTunes Store feel free to contact us. Have a nice day! Sincerely, ;***, iTunes Store Customer Support;http://www.apple.com/support/itunes/ww[color                                You have choices and well within your rights to get your money back       
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 AbyLiYs63p5NWNis Last edit in 2015-8-26 03:35:07

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 Author| Post time 2015-8-26 05:23:58 | Show all posts

Tanabata(Go request refund!)

Reply 4# AbyLiYs63p5NWNis@facebook.com
Thank you for sharing
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 lr72010 Last edit in 2015-8-26 05:23:58

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Post time 2015-8-26 19:36:18 | Show all posts

Tanabata(Go request refund!)


                Thank you. Know you rights! and here it is;                                Hi ****,
Thank you for contacting iTunes Store Support. My name is **** and I\'m glad to be your Advisor for today.
As I understand from your email, you would like to get a refund for all your in-app purchases from the app, League of Angels - Fire Raiders, because the developer changed their game rewards without notifying their customers. I know how important it is for you to have this addressed. No worries, I have taken care of this for you.
I’ve reviewed your case and refunded the charges for your in-app purchases.
Within ten business days, $***.** should be posted to the payment method used to make the purchase.                               
                                For information on troubleshooting apps, see this article:
https://support.apple.com/en-us/HT201398       

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 xox Last edit in 2015-8-26 19:36:18

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