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Has some1 lobotomized the support staff??

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borgrel
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Post time 2015-8-26 01:34:01 | Show all posts |Read mode
Has some1 lobotomized the support staff?? Reply:15| View:546

        I noticed on the first day of tycoon that the gemology point rewards were still giving necklaces, which as every1 knows, are completely useless since the pirate carnival ended before tycoon began. I figured the events were just a day or 2 behind as sometimes happens so I ignored the problem.
        Today I did another gem run to qualify for the prize and noticed that the point rewards are STILL giving necklaces
       
        So i sent in this ticket.
        Gemology Point Chests Wrong reward
        Good day.  In gemology the chest rewards for point score are giving necklaces (pirate carnival) this would not be a problem in the case of nectar or capsule coins as those are useable in future events however as angel party resource changes at every event this is patently unacceptable.as this is currently tycoon many many people are getting getting a completely unless and worthless reward for their hard work.  This needs to be fixed.
        And the reply I get is:

        Chris sent 2015-08-25 18:49
Hello,dear player.We suggest that you save up the items from that event and get it ready for the next event.Then it could be used again.Hope you could always enjoy the game.
        The fact that the support staff are unaware that the angel party resource is unique to every event is quite a travesty!!

        So I reply with:
        Clearly you do not know enough about the game you are supporting, I suggest you do more research before your bosses find out about your incompetence!!
        The most recent related events from most recent to least:
        ;;;; 1.  13 Aug: Pirate Carnival;;http://angel.gtarcade.com/events/2745.html#newsConter
        ;;;;;;;;;;;;;;; Resources ..... Sapphire and Ruby Necklaces (Torches)
        ;;;; 2. 22 Jul: Magic Holiday [url]http://angel.gtarcade.com/events/2410.html#newsConter[/url]
        ;;;;;;;;;;;;;;; Resources ...... Magical and Mystical Hats (Wands)
        ;;;; 3. 24 Jun: Angel Partyhttp://angel.gtarcade.com/events/2307.html#newsConter
        ;;;;;;;;;;;;;;;; Resources ...... White and Gold Feathers (Keys)
        ;;;; 4. 15 Apr: Easter Party [url]http://angel.gtarcade.com/events/2081.html#newsConter[/url]
        ;;;;;;;;;;;;;;; Resources ....... Green and Pink Eggs (Carrots)
        I *REPEAT* !!! The resources currently being given in gemology point rewards is no longer usable.Fix this mistake!!!!!
        And the reply I get to that is:
       
  
        Kael sent 2015-08-26 00:19
        Hello, the next pirate carnival event is coming soon, please wait patiently. Thanks for your cooperation.
       

        The staff member clearly either didnt read the post OR CANT EVEN UNDERSTAND ENGLISH!!!
        What is going on??? Will some one please do their job??

       


 borgrel Last edit in 2015-8-26 01:34:01

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pantera_83
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Post time 2015-8-26 04:06:57 | Show all posts

Has some1 lobotomized the support staff??

from long time game need new Support who understand from they work ..
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 pantera_83 Last edit in 2015-8-26 04:06:57

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rabbitfins
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Post time 2015-8-26 07:25:35 | Show all posts

Has some1 lobotomized the support staff??

Hello player, I suggest keeping the necklaces for now in case they offer an exchange later, I will ask them to remove them from Gemology in the mean time
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 rabbitfins Last edit in 2015-8-26 07:25:35

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borgrel
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 Author| Post time 2015-8-26 08:07:34 | Show all posts

Has some1 lobotomized the support staff??

        thank you very much rabbitfins

        sorry that you have to do other peoples jobs.
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 borgrel Last edit in 2015-8-26 08:07:34

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Post time 2015-8-26 10:07:37 | Show all posts

Has some1 lobotomized the support staff??


still doesn\'t help when you need tycoon points.
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 forrest.halliburto... Last edit in 2015-8-26 10:07:37

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janfousek
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Post time 2015-8-26 16:46:32 | Show all posts

Has some1 lobotomized the support staff??

This is normal, at least you can exchange some afterwards in next event...
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 janfousek Last edit in 2015-8-26 16:46:32

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Post time 2015-8-26 17:07:39 | Show all posts

Has some1 lobotomized the support staff??

Hi there, well let me tell you what I was told like 1 months ago when I had almost the same frustration regarding those expired rewards in Gemology. Just in few words, in order for them to change the rewards in there, every time they have to UPDATE the game. Well, you see, with an update other problems can happen and we all know how unstable this game can be sometimes. So they prefer not to update the rewards every time something new SHOULD BE in there, just for the simple fact that they try to avoid even more problems that could come with an update.
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 freyafm Last edit in 2015-8-26 17:07:39

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bonecrusher
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Post time 2015-8-26 17:25:33 | Show all posts

Has some1 lobotomized the support staff??

        its like this all the time after an envent u collect and buy stuff With it. u always will recieve more couple of days later.
        I still different stuff from earlier events like Destiny Crystal x 349 from Valentine event, candies and chocolate bars.
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 bonecrusher Last edit in 2015-8-26 17:25:33

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Post time 2015-8-30 04:07:56 | Show all posts

Has some1 lobotomized the support staff??

Reply 6# freyafm
Well, yeah, due to bad design every anything has to be changed thru update. But if you change only such one thing in that update nothing should break. Problem seems that they cant keep track of what is done in what part of game when they release the update - so conflicts arise.
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 janfousek Last edit in 2015-8-30 04:07:56

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prince of all
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Post time 2015-8-31 05:08:39 | Show all posts

Has some1 lobotomized the support staff??

i really enjoy ANYTHING that is extra giving, people seem to ignore the fact that there may be exchanges in future, i mean why does it bother you that they are there ? i seriously don\'t understand
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 prince of all Last edit in 2015-8-31 05:08:39

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