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In-App Purchase has already been bought.

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Post time 2015-8-27 10:45:54 | Show all posts |Read mode
In-App Purchase has already been bought. Reply:19| View:2474
        Hello,

        IGN:;『Ω』Scro
        Server: (S12) ByronBlack

        I have an issue buying two gem packs: $9.99 and $29.99 tiers.
        Whenever I try to buy these two tiers, it keeps popping up a message saying This In-AppPurchase has already been bought. It will be restored for free. and then proceed to an endless loading icon.

        I can buy every other gem pack with no problem.

        I have opened up a ticket about this before and the admin replied that a tweak was made to your account and to try again but I still can not buy those two gem packs. I do not want to miss the recharge event going on right now. Can you please help?

       

       

 scro Last edit in 2015-8-27 10:45:54

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 Author| Post time 2015-8-28 03:37:40 | Show all posts

In-App Purchase has already been bought.

I\'ve seen a few other people have such problems and no resolution. Has anyone even gotten this resolved?
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 scro Last edit in 2015-8-28 03:37:40

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Post time 2015-8-28 08:20:47 | Show all posts

In-App Purchase has already been bought.

Hi, I\'ll log this for Ezy to check on it, btw if you open a ticket on it can you submit the link of the picture for them to follow up.
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 vonn Last edit in 2015-8-28 08:20:47

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Post time 2015-8-29 02:54:56 | Show all posts

In-App Purchase has already been bought.

Hi, could you could ask apple/android to restore the status of this item.
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 vonn Last edit in 2015-8-29 02:54:56

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 Author| Post time 2015-8-29 04:19:11 | Show all posts

In-App Purchase has already been bought.


Reply 3# vonn

        I have contacted Apple to clear the status and they said they do not have such an ability. They can only issue refunds which has already happened many months ago.;They said this status would have to cleared on your end since they do not actually send the items.

        I am not sure how your app was built but the developers should look into their database to clear out the entry that was refunded according to Apple support.

        I have the entire chat transcript if you would like to read the conversation from Apple stating that it needs to be cleared on your side.
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 scro Last edit in 2015-8-29 04:19:11

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 Author| Post time 2015-8-30 11:58:32 | Show all posts

In-App Purchase has already been bought.

Just wanted to follow up to see what the status on this is
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 scro Last edit in 2015-8-30 11:58:32

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 Author| Post time 2015-8-31 14:05:54 | Show all posts

In-App Purchase has already been bought.

I\'m missing out on a lot of gem recharges here..
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 scro Last edit in 2015-8-31 14:05:54

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Post time 2015-8-31 18:21:39 | Show all posts

In-App Purchase has already been bought.

Okay bro, I\'ll log this for follow up and let Ezy reply on this thread. Thanks bro.
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 vonn Last edit in 2015-8-31 18:21:39

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Post time 2015-8-31 18:24:17 | Show all posts

In-App Purchase has already been bought.


Hi, can you send a screenshot of Apple\'s reply to me? Thanks.
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 ezy* Last edit in 2015-8-31 18:24:17

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 Author| Post time 2015-8-31 20:54:35 | Show all posts

In-App Purchase has already been bought.

Reply 8# ezy*

        I have sent you a private message with the PDF of the chat transcript
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 scro Last edit in 2015-8-31 20:54:35

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