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Slow support

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blegos
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Post time 2015-8-28 06:50:01 | Show all posts |Read mode
Slow support Reply:7| View:264
        Why is support so slow? I had created a ticket in temporary account (on ipad) because i lost my guest account and provided information for proving that account is my. Now i am waiting 6 days and there is no response from you. Do you want that kind of support for yourselves?

        Br, M

 blegos Last edit in 2015-8-28 06:50:01

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kevinmalo2
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Post time 2015-8-28 07:45:07 | Show all posts

Slow support

there is no support to loa fr.. ;they need to fix it
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 kevinmalo2 Last edit in 2015-8-28 07:45:07

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blegos
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 Author| Post time 2015-9-1 02:19:20 | Show all posts

Slow support

What they need to fix? Support trough game or game?
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 blegos Last edit in 2015-9-1 02:19:20

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「★」smurf
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Post time 2015-9-3 11:39:39 | Show all posts

Slow support

        I think they need to not RUSH updates.
        Yes they are awesome, but if they aren\'t tested properly then they are just implementing bugs.;
        I\'d rather wait an extra 2weeks or more to have a more sound game than ply with bugs and risk having heroes reset and accounts deleted. Which then puts strain on the little customer support they have!
        It is a snowball effect that just hurts themselves more if anyone.
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 「★」smurf Last edit in 2015-9-3 11:39:39

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xpectation
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Post time 2015-9-3 17:22:15 | Show all posts

Slow support

                                      I think they need to not RUSH updates.       
                        Yes they are awesome, but if they aren\'t tested properly then they are just implementing bugs.;       
                        I\'d rather wait an extra 2weeks or more to have a more sound game than ply with bugs and risk having heroes reset and accounts deleted. Which then puts strain on the little customer support they have!       
                        It is a snowball effect that just hurts themselves more if anyone.       
    「★」smurf posted on 2015-09-02 22:39:39     


        Well as a beta test server player I can already tell you that we are taking it slow.
        The china server has way more content then our servers. They have gotten awakening on update 2.0 and we will soon have 2.3 and still not have that function.
        Also we have lesser buggs then in China. So not 100% true what you say, but I get your point.

        About the support being slow, that might be true since as far as I know there aren\'t many support admins for this game. But I\'m sure they\'ll add more admins soon.

        All we can do as forum mods is trying to help people and report everything we see to ezy*. Since he is the only moderator that is in contact with the support admins as far as I know.

        Greets,
        xPectation
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 xpectation Last edit in 2015-9-3 17:22:15

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quantum (enixus)
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Post time 2015-9-4 10:19:32 | Show all posts

Slow support

In all honestly, the support sucks horribly. Worst game support in any game I\'ve ever played. When you report a bug they will say it will be fixed and they will send it off to the developers but really it won\'t be fixed. Usually if you send in a ticket it will be ignored or you will be given a botted answer. They need to step up their game, can\'t stand the support.
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 quantum (enixus) Last edit in 2015-9-4 10:19:32

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xpectation
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Post time 2015-9-4 17:38:47 | Show all posts

Slow support

               In all honestly, the support sucks horribly. Worst game support in any game I\'ve ever played. When you report a bug they will say it will be fixed and they will send it off to the developers but really it won\'t be fixed. Usually if you send in a ticket it will be ignored or you will be given a botted answer. They need to step up their game, can\'t stand the support.     quantum (enixus) posted on 2015-09-03 21:19:32     

        You may not forget that they are just people too.
        They are trying to do their \'job\' as good as they can.

        Most of the time the support admins can\'t do anything then to report your buggs and problem and then write it down on a google document sheet so the real admins of the game can take a look at it.

        But I totally agree that they need more people in their support group.

        I will talk to ezy* about it ;)

        Greets,
        xPectation
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 xpectation Last edit in 2015-9-4 17:38:47

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