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TOTEM CHEST LOST AFTER SERVER UPDATE

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romer
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Post time 2015-8-28 21:43:30 | Show all posts |Read mode
TOTEM CHEST LOST AFTER SERVER UPDATE Reply:19| View:579
        IGN: ROMER
        SERVER: Ivrund (S77)-HKT/UA8

        I would like to appeal from the dev team that my totem chest bought from the lucky tree lost after the server update dated Aug. 27, 2015. I am collecting it in the inventory when the server update occurs. then my browser got refresh and when i get back i found out my totem chest got lost. and i already send a ticket support regarding this matter. the respondent are inconsistent. psl see the comment
       

                   
  •                                                         Lucia Reply20:2927/08/2015                                                                                Dear Romer, sorry, we have not found the record about lucky coins, please have a double check, thank you for your support in our game.                       
           
the other one is;
       

                   
  •                                                         Kael Reply18:1428/08/2015                                                                                Hello, according to our database, you have got Serpent Totem(Garnet), please check your totems page. Thanks for your cooperation.                       
           


        but i\'m wondering why i still got no totem in my totem section. to be sure for this i want my 1800 coins be refunded as a cause of inconvenience during the server update. I\'m asking fro the approval of the Dev. Team regarding this and pls. do appropriate action. 1800 coins is not easy to get if u don\'t use many diamonds. Therefore as good player, I\'m requesting for the refund of my ;lost totem chest worth 1800 coins from the lucky tree.

 romer Last edit in 2015-8-28 21:43:30

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 Author| Post time 2015-8-28 21:45:55 | Show all posts

TOTEM CHEST LOST AFTER SERVER UPDATE

          ;;;;                        IGN: ROMER       
                        SERVER: Ivrund (S77)-HKT/UA8       
       
                        I would like to appeal from the dev team that my totem chest bought from the lucky tree lost after the server update dated Aug. 27, 2015. I am collecting it in the inventory when the server update occurs. then my browser got refresh and when i get back i found out my totem chest got lost. and i already send a ticket support regarding this matter. the respondent are inconsistent. psl see the comment         
       
       

                   
  •                                                         Lucia Reply20:2927/08/2015                        
                                                            Dear Romer, sorry, we have not found the record about lucky coins, please have a double check, thank you for your support in our game.                       

           
the other one is;       
       

                   
  •                                                         Kael Reply18:1428/08/2015                        
                                                            Hello, according to our database, you have got Serpent Totem(Garnet), please check your totems page. Thanks for your cooperation.                       

           
       
                        but i\'m wondering why i still got no totem in my totem section. to be sure for this i want my 1800 coins be refunded as a cause of inconvenience during the server update. I\'m asking fro the approval of the Dev. Team regarding this and pls. do appropriate action. 1800 coins is not easy to get if u don\'t use many diamonds. Therefore as good player, I\'m requesting for the refund of my ;lost totem chest worth 1800 coins from the lucky tree.       
       
;;; romer posted on 2015-08-28 08:43:30;;;;


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 romer Last edit in 2015-8-28 21:45:55

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Post time 2015-8-28 21:54:09 | Show all posts

TOTEM CHEST LOST AFTER SERVER UPDATE


        Dear player, I will report this, meanwhile can you provide me with screenshot proofing you didn\'t have the totem and if possible the 0/1 in lucky tree.
        [color
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 ςilverᚺorn Last edit in 2015-8-28 21:54:09

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 Author| Post time 2015-8-28 22:06:52 | Show all posts

TOTEM CHEST LOST AFTER SERVER UPDATE

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 romer Last edit in 2015-8-28 22:06:52

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Post time 2015-8-28 22:07:58 | Show all posts

TOTEM CHEST LOST AFTER SERVER UPDATE


               Here is my link;https://www.facebook.com/photo.p ... ;type=3&theater     romer posted on 2015-08-28 09:06:52     

        Can you post the photo here?
        also what chest is missing?
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 ςilverᚺorn Last edit in 2015-8-28 22:07:58

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 Author| Post time 2015-8-28 22:09:15 | Show all posts

TOTEM CHEST LOST AFTER SERVER UPDATE

Reply 2# ςilverᚺorn
Mr. Moderator as what happened last night i forgot to screenshot the totem shop. but i have here a support came from the respondent from ticket support stating

           
  •                                         Kael Reply18:1428/08/2015               
                                            Hello, according to our database, you have got Serpent Totem(Garnet), please check your totems page. Thanks for your cooperation.               

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 romer Last edit in 2015-8-28 22:09:15

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Post time 2015-8-28 22:11:32 | Show all posts

TOTEM CHEST LOST AFTER SERVER UPDATE

OK, I\'ve update the report. Please be patient for now.
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 ςilverᚺorn Last edit in 2015-8-28 22:11:32

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Post time 2015-8-28 22:14:07 | Show all posts

TOTEM CHEST LOST AFTER SERVER UPDATE

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 tiatcho ronnel Last edit in 2015-8-28 22:14:07

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Post time 2015-8-28 22:14:46 | Show all posts

TOTEM CHEST LOST AFTER SERVER UPDATE

        thats his char he slow to upload his pic

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 tiatcho ronnel Last edit in 2015-8-28 22:14:46

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 Author| Post time 2015-8-28 22:15:56 | Show all posts

TOTEM CHEST LOST AFTER SERVER UPDATE

Mr. Moderator as a request i want my coins be refunded. ty
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 romer Last edit in 2015-8-28 22:15:56

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