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mystndreams
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Post time 2015-8-28 21:44:34 | Show all posts |Read mode
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 mystndreams Last edit in 2015-8-28 21:44:34

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alcheon
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Post time 2015-8-29 02:35:47 | Show all posts

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hi are all this failed purchases without moeny deducted?

And also if you submitted a ticket please link this image link to them
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 alcheon Last edit in 2015-8-29 02:35:47

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 Author| Post time 2015-8-29 06:32:31 | Show all posts

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Reply 1# alcheon
The money was deducted, I did attach tickets, in fact it was double and triple charged a couple times. Support said to upload and attach a link, I did. They said to contact iTunes for refunds, I did and they investigated and fixed that part and your support person originally said they\'d issue me diamonds and I assume rewards since I lost a lot-especially during the double diamonds. I feel as much as I spend that it should be fixed. Even though iTunes refunded all the money, I did put it back into the game. Just not the doubles. But that doesn\'t get me back the things I didn\'t get. The double diamonds, the rewards and astral child. I did the special 10 card draw 5 dang times to try to get her! I got her and it wouldn\'t let me claim, it froze and never credited! I\'ve bought a lot and never had any problems except during this period of time. I don\'t know if you were upgrading or what but it cost me so much. I really love the game but I feel I shouldn\'t be jerked around so much. All I wanted is not to have the extra charges and to get my double diamonds and all the rewards.
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 mystndreams Last edit in 2015-8-29 06:32:31

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 Author| Post time 2015-8-29 07:11:59 | Show all posts

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        http://imgur.com/a/VPvnK
        It\'s here, it\'s 51 tickets. Maybe you\'ll understand after seeing this

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 mystndreams Last edit in 2015-8-29 07:11:59

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 Author| Post time 2015-8-29 07:12:51 | Show all posts

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;;League of Angels tickets;;;;
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 mystndreams Last edit in 2015-8-29 07:12:51

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 Author| Post time 2015-8-29 07:22:07 | Show all posts

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 mystndreams Last edit in 2015-8-29 07:22:07

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 Author| Post time 2015-8-29 21:12:36 | Show all posts

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Reply 1# alcheon
        Of course I was charged, some being multiple times. The first support person told me to contact iTunes for refunds(did that) and said when I submitted my receipts she would refund some diamonds and I assume rewards. I have spent thousands on purpose before and after this incident. I\'m upset I lost my double diamonds and rewards, especially after doing the divine 10 card draw so many times to get Astral girl than it froze and I had to reboot...so it didn\'t give it to me either. I\'m not trying to be difficult or anything but I do feel cheated and really with what I\'ve spent and continue to spend on me and both my boys on this game, I don\'t think expecting you to fix this in a satisfactory manner for me instead of continuing to bounce me around and drag your feet.;
        http://imgur.com/a/VPvnK
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 mystndreams Last edit in 2015-8-29 21:12:36

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ezy*
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Post time 2015-8-31 15:01:22 | Show all posts

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Hi, sorry for the inconvenience, could you please let me know your IGN and server?
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 ezy* Last edit in 2015-8-31 15:01:22

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 Author| Post time 2015-9-1 03:45:42 | Show all posts

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Reply 7# ezy*
        S85 Polynoe
        Mystndreams
        Ofmystndreams@aol.com

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 mystndreams Last edit in 2015-9-1 03:45:42

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 Author| Post time 2015-9-1 10:36:13 | Show all posts

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Reply 7# ezy*
I\'m taking pictures of all the requests here and on the game customer support page. I plan to turn them in to iTunes and a legal representative. I am tired of submitting the information repeatedly and waiting. The asking again only to be told to submit the same things I\'ve already submitted! You have no customer service number and I paid for a lot that I never got. I\'ve been double and some triple charges and didn\'t even get the diamonds and rewards!
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 mystndreams Last edit in 2015-9-1 10:36:13

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