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"Purchase Error" Did not receive gems after purchase monthly VIP card

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AbwMEdYoVj8SevvI
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Post time 2015-8-29 02:48:38 | Show all posts |Read mode
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 AbwMEdYoVj8SevvI Last edit in 2015-8-29 02:48:38

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vonn
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Post time 2015-8-31 18:28:56 | Show all posts

"Purchase Error" Did not receive gems after purchase monthly VIP card

Hi, did you already submit a ticket on game? if yes please link this thread.
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 vonn Last edit in 2015-8-31 18:28:56

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AbwMEdYoVj8SevvI
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 Author| Post time 2015-9-1 01:45:17 | Show all posts

Reply 1# vonn
        Hi;
        Yeah I\'ve already submitted a ticket with a link to this page however I have not had a reply Since 08/28/15. Could you please chase this up with someone, I would really appreciate it.;
        Many thanks;
        Dean;
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 AbwMEdYoVj8SevvI Last edit in 2015-9-1 01:45:17

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 Author| Post time 2015-9-4 04:00:01 | Show all posts

        Hi;
        I have still not received any response from you either on here or via the game. I have provided the information required both here & via the game by a link on the ticket to the info here. However I have still not heard back from anyone yet with regards to why you have not credited my account with my monthly VIP gems that I paid for on 28/08/2015.;I hope that I hear back from you asap.
        Regards Dean;
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 AbwMEdYoVj8SevvI Last edit in 2015-9-4 04:00:01

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xpectation
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Post time 2015-9-4 17:58:47 | Show all posts

"Purchase Error" Did not receive gems after purchase monthly VIP card

        Hi there,

        Before we can help you we need some more information (not sure why Von didn\'t ask that yet)
        1) Your IGN
        2) Servername + server number

        Thanks in advance for your cooperation.

        Greets,
        xPectation
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 xpectation Last edit in 2015-9-4 17:58:47

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 Author| Post time 2015-9-6 15:38:21 | Show all posts

"Purchase Error" Did not receive gems after purchase monthly VIP card

        Hi xPectation,
        Thanks for getting back to me, I think the reason he didn\'t ask for them is due to the fact that I provided the info already in the first post. However here it is again, my IGN keksikkelly, server number: EU29, server name: Aglaia       
                                                                                                                        Thank you for your help in advance.                                                                                                                                Dean;                                                                                                       

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 AbwMEdYoVj8SevvI Last edit in 2015-9-6 15:38:21

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Post time 2015-9-6 18:12:34 | Show all posts

"Purchase Error" Did not receive gems after purchase monthly VIP card

        Hi there,

        I have reported it with the \'follow-up\' color, that means that this topic should get the priority since it is already older then 1 week.

        Sorry for the inconvenience, but it has been rough the past couple of days.

        Thank you for your patience.

        Greets,
        xPectation
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 xpectation Last edit in 2015-9-6 18:12:34

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