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The Calling, Got lower level equipment from chest

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ponkan
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Post time 2015-8-30 13:34:34 | Show all posts |Read mode
The Calling, Got lower level equipment from ches Reply:10| View:685

        Thought this was fixed. But I still got a lvl 40 equipment when i should get a lvl 50 one.

       

 ponkan Last edit in 2015-8-30 13:34:34

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 fires of fusion Last edit in 2015-8-30 22:03:50

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 Author| Post time 2015-8-30 22:40:03 | Show all posts

The Calling, Got lower level equipment from chest


        Thanks for the response. I know that, but the supposed reward I could have gotten was a level 50 7* Equipment ;not level 40. my server is S44 you can check the previous week\'s reward for reference.

        PS: It was the chest from killing the boss, not ranking reward.
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 ponkan Last edit in 2015-8-30 22:40:03

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 Author| Post time 2015-8-31 11:31:17 | Show all posts

The Calling, Got lower level equipment from chest


        Any word on my report?;
        When I checked Calling reward this week for our server S44-Fates, this is what I saw.
        We are suppose to be getting lvl 60 equipment rewards now not lvl 40.
        That is why I reported, cause yesterday I got lvl 40 equipment when I should have gotten lvl 50 one.
        Maybe just a description error as I haven\'t done it, still you can look into it.
       
        IGN: mangosteen
        SERVER: S44-Fates
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 ponkan Last edit in 2015-8-31 11:31:17

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Post time 2015-8-31 16:13:47 | Show all posts

The Calling, Got lower level equipment from chest

Hi, we are already checking this problem. Once confirmed, you will be compensated manually. Sorry for the inconvenience you might have experienced!
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 cif Last edit in 2015-8-31 16:13:47

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Post time 2015-8-31 16:21:23 | Show all posts

The Calling, Got lower level equipment from chest

Reply 3# ponkan
Dear player, this bug has been fixed now, sorry for the inconvenient experience.
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 pigfeeder Last edit in 2015-8-31 16:21:23

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 Author| Post time 2015-8-31 18:21:20 | Show all posts

The Calling, Got lower level equipment from chest

Thanks, hope you\'ll resolve my problem ASAP.
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 ponkan Last edit in 2015-8-31 18:21:20

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Post time 2015-8-31 21:27:01 | Show all posts

The Calling, Got lower level equipment from chest

Reply 6# ponkan
Dear player, from our data, you collected a lv50 legendary equipment chest at 05:35 August 30th, you might have replaced your old equipment already.
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 pigfeeder Last edit in 2015-8-31 21:27:01

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 Author| Post time 2015-8-31 21:39:24 | Show all posts

The Calling, Got lower level equipment from chest

yeap that was the ranking reward chest and I got a lvl 50 6* pants there, cause I was placed 3rd. The equipment I\'m talking about was from killing the boss chest reward (the last one from 25% damage, 50% damage, 75% damage, killing boss chest) which was a guaranteed 7* equipment, but what i received was lvl 40 equip not 50.
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 ponkan Last edit in 2015-8-31 21:39:24

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Post time 2015-8-31 22:40:21 | Show all posts

The Calling, Got lower level equipment from chest

Reply 8# ponkan
Dear player, we have sent you your compensation, thank you for your supporting.
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 pigfeeder Last edit in 2015-8-31 22:40:21

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