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Group Buy Settlement

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dennis zurbs
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Post time 2015-8-30 15:21:10 | Show all posts |Read mode
Group Buy Settlement Reply:12| View:327

Guys I need help. In the recent Group buy event, I was not able to claim any settlement fee. During the time when the Advanced Energy Card (gemology) was still at 350 diamonds, I purchased 5 of them which amounted to 1750 diamonds. I used 750 Group buy tickets so technically I spent 1000 diamonds during that time. Am I supposed to get a settlement fee? The final price went down to 150 so I think I should be getting some settlement fee. Or NOT?

 dennis zurbs Last edit in 2015-8-30 15:21:10

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Post time 2015-8-30 17:24:39 | Show all posts

Group Buy Settlement

Hi Dennis
How the group buy settlement works.

There a formula how you check if you will get the dias back,
Total Price(at time of purchase) - Total Price(highest discount) - Group Ticket Used = Refunded dias.

in this case: 1750-750-750 = 250 refund

If you can please post your IGN (in game name) and server number. I can make a report for you to have them settled.

Thanks nγχ
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 nγχ Last edit in 2015-8-30 17:24:39

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 Author| Post time 2015-8-30 18:22:34 | Show all posts

Group Buy Settlement

Reply 1# nγχ
        Hi nyx

        IGN: ZURBS;
        Server: ua57 HKT

        Thank you for helping. I have already submitted a ticket but I am not sure if GTArcade will still help me. About the computation of the settlement. Shouldn\'t I suppose to get 1000 diamonds since it states in the rules that 2.If you bought an item at a higher price than the final price, the system will automatically calculate and return you the price difference after the event ends. For example, if a player has bought an item priced 3600 Diamonds, after the event, the price of this item might drop to 2000 Diamonds, he will get 1600 Diamonds back.;4.If the purchase involves Group Tickets, the Diamonds paid with Group Tickets will not be returned. For example, a player has bought an item priced 3600 Diamonds, with 3200 Diamonds and 400 Group Tickets, after the event, the price of this item might drop to 2000 diamonds, he will only get 1200 Diamonds back. where in I purchased the item 1750 diamonds, where I used 750 Group tickets. ;The Final price went down to 150 diamonds, So the difference in the price from original purchase and from the final price is 200 diamonds.;
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 dennis zurbs Last edit in 2015-8-30 18:22:34

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groat
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Post time 2015-8-30 18:40:57 | Show all posts

Group Buy Settlement


          ;;;;       
How the group buy settlement works.
       
; ; nγχ posted on 2015-08-30 04:24:39;;;;


        Yes this is how the formula works and how the game tries to cheat you.
        It is written in plain English that you will get cheapest price, but you do not. And you do not get your group tickets back either.
        Complain to via the support system!
        Don\'t take no for an answer!
        Demand a proper response!
        I got my diamonds refunded for wardrobe and I know of another player who did the same.
        My support ticket has ID;206710 - maybe they can look it up.

        I find this behaviour EXTREMELY SAD.

        We players have to assume that all events are broken and all English words does not mean anything because it is just a translation from Chinese. NEVER buy anything in wardrobe or settlement unless at max discount.

        Here is the contents of that support ticket I referred to:


Lorelei\'s Wardrobe Settlement not returning diamonds
The settlement for Lorelei\'s Wardrobe is broken. Hang Ten: Inital price: 600 diamonds Final discount: 50% Final price: 300 diamonds -100 Aureus = 200 diamonds per buy. Final price for buying 10x: 2000. I paid 2300. Should have been refunded 300 I have been refinded 0. Aztec Armor: Missing refund 320 diamonds. Aztec Wings: Missing refund 640 diamonds Total missing refund: 1260 diamonds.

Chris;sent 2015-07-20 10:05
Hi,dear player.Your issue has been reported to the DEV team.Thanks for your reporting


           
  •                                         sent 2015-07-20 10:46                
    Reporting the bug is very nice. Now how do I get those 1260 diamonds back you owe me?
       
Chris
;sent 2015-07-20 10:50

Hi,dear player.You must use the lowest price to buy.There\'ll be no diamonds returning.Please be informed


           
  •                                         sent 2015-07-20 11:05                
    This is written inside the game Lorelei\'s Wardrobe details: 2: if you bought an item at a higher price than the final price you may collect the difference This is the reason for the SETTLEMENT window. And the same way as Group Buy - except Group Buy works. So you are very wrong and I ask again when I will get my diamonds back?


           
  •                                         Chris;sent 2015-07-20 11:12                
                                            Hi,dear player.The DEV team has viewed your screenshot and said there\'s not anything wrong.Please be informed and have a nice day in the game

                   

           
  •                                         sent 2015-07-20 11:16                
    What do you mean there is nothing wrong? I have paid 1260 more than the lowest price and I am not getting the diamonds returned via the settlement. Explain!!!


           
  •                                         Chris;sent 2015-07-20 11:42                
                                            Hi,dear player.We\'ve compensated you.Please check it out.Hope you can always enjoy the game                

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 groat Last edit in 2015-8-30 18:40:57

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Post time 2015-8-30 19:07:56 | Show all posts

Group Buy Settlement


          ;;;; Reply 1# nγχ
                        Hi nyx       
       
                        IGN: ZURBS;       
                        Server: ua57 HKT       
       
                        Thank you for helping. I have already submitted a ticket but I am not sure if GTArcade will still help me. About the computation of the settlement. Shouldn\'t I suppose to get 1000 diamonds since it states in the rules that 2.If you bought an item at a higher price than the final price, the system will automatically calculate and return you the price difference after the event ends. For example, if a player has bought an item priced 3600 Diamonds, after the event, the price of this item might drop to 2000 Diamonds, he will get 1600 Diamonds back.;4.If the purchase involves Group Tickets, the Diamonds paid with Group Tickets will not be returned. For example, a player has bought an item priced 3600 Diamonds, with 3200 Diamonds and 400 Group Tickets, after the event, the price of this item might drop to 2000 diamonds, he will only get 1200 Diamonds back. where in I purchased the item 1750 diamonds, where I used 750 Group tickets. ;The Final price went down to 150 diamonds, So the difference in the price from original purchase and from the final price is 200 diamonds.;        
;;; dennis zurbs posted on 2015-08-30 05:22:34;;;;


        From mod reply, you should get 250d as a settlement.
        another example for 1 adv card
        - the price when you bought is 350 (200d + 150v)
        - the price at the end of group buy is 150
        so for each gem card, you will get 350 - 150 - 150 = 50d (for each cards)
        in this case you bought 5, so 250d.

               
                        Yes this is how the formula works and how the game tries to cheat you.                                                        It is written in plain English that you will get cheapest price, but you do not. And you do not get your group tickets back either.                                                        Complain to via the support system!                                                        Don\'t take no for an answer!                                                        Demand a proper response!                                                        I got my diamonds refunded for wardrobe and I know of another player who did the same.                                                        My support ticket has ID;206710 - maybe they can look it up.                                                       
                                                        I find this behaviour EXTREMELY SAD.                                                       
                                                        We players have to assume that all events are broken and all English words does not mean anything because it is just a translation from Chinese. NEVER buy anything in wardrobe or settlement unless at max discount.                                                       
                                                        Here is the contents of that support ticket I referred to:                                                       
                                                       
                                                        Lorelei\'s Wardrobe Settlement not returning diamonds                                                        The settlement for Lorelei\'s Wardrobe is broken. Hang Ten: Inital price: 600 diamonds Final discount: 50% Final price: 300 diamonds -100 Aureus = 200 diamonds per buy. Final price for buying 10x: 2000. I paid 2300. Should have been refunded 300 I have been refinded 0. Aztec Armor: Missing refund 320 diamonds. Aztec Wings: Missing refund 640 diamonds Total missing refund: 1260 diamonds.                                                       
                                                        Chris;sent 2015-07-20 10:05                                                        Hi,dear player.Your issue has been reported to the DEV team.Thanks for your reporting                                                       
                               

                           
  •                                                                         sent 2015-07-20 10:46                               
    Reporting the bug is very nice. Now how do I get those 1260 diamonds back you owe me?
                   
                                       
Chris;sent 2015-07-20 10:50               

                                        Hi,dear player.You must use the lowest price to buy.There\'ll be no diamonds returning.Please be informed
                               

                           
  •                                                                         sent 2015-07-20 11:05                               
    This is written inside the game Lorelei\'s Wardrobe details: 2: if you bought an item at a higher price than the final price you may collect the difference This is the reason for the SETTLEMENT window. And the same way as Group Buy - except Group Buy works. So you are very wrong and I ask again when I will get my diamonds back?

                           
  •                                                                         Chris;sent 2015-07-20 11:12                               
                                                                            Hi,dear player.The DEV team has viewed your screenshot and said there\'s not anything wrong.Please be informed and have a nice day in the game
                                   
                           
  •                                                                         sent 2015-07-20 11:16                               
    What do you mean there is nothing wrong? I have paid 1260 more than the lowest price and I am not getting the diamonds returned via the settlement. Explain!!!

                           
  •                                                                         Chris;sent 2015-07-20 11:42                               
                                                                            Hi,dear player.We\'ve compensated you.Please check it out.Hope you can always enjoy the game                               
                   
       
groat posted on 2015-08-30 05:40:57  


        well u post in other player thread with this kind of attitude.
        it\'s clearly stated in the announcement, which is here

        If the purchase involves Group Tickets, the Diamonds paid with Group Tickets will not be returned. For example, a player has bought an item priced 3600 Diamonds, with 3200 Diamonds and 400 Group Tickets, after the event, the price of this item might drop to 2000 diamonds, he will only get 1200 Diamonds back.[color

        For your case:
        Your Hang ten
- your purchase at 330d (using 100 Auerus)
- final price is 300d
- you buy 10x
- your refund dias per 1x buy= 330-300-100 = -30d (no refund)
- your refund dias per 10x buy= 3300-3000-1000 = -300d (no refund)

and since the aztec armor and wing, didn\'t have any detail, i cant give an explanation.

        so there is no bug, in your case (groat).


       


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 neolitz1230 Last edit in 2015-8-30 19:07:56

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forrest.halliburto...
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Post time 2015-8-30 20:09:04 | Show all posts

Group Buy Settlement

        my question is does it add across everything you buy?
        for instance if you bought 1 item and would get a refund but bought second item and had a deficit do they offset as well?
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 forrest.halliburto... Last edit in 2015-8-30 20:09:04

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Post time 2015-8-30 21:52:09 | Show all posts

Group Buy Settlement

          ;;;;                        so there is no bug, in your case (groat).       
                        ; ; neolitz1230 posted on 2015-08-30 06:07:56;;;;        


        My case is a little old and maybe they changed the wording based on my case (and similar).

        Fact is that they denied any bug at the begining but gave me the 1260 diamonds back in the end.

Another fact is that this is a game. A game is supposed to be fun and relaxing. If you design a game event that causes confusion, angry players and support cases like this, then you have clearly failed.
       
Group buy is currently designed as a tax on stupid players who either cannot wait for the discount to go to maximum -or- who misread/misunderstood the event description, which is easy if you are a child or don\'t have English as your native language.

        So I don\'t think I am the one with an attitude.

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 groat Last edit in 2015-8-30 21:52:09

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 Author| Post time 2015-8-30 22:29:57 | Show all posts

Group Buy Settlement

Reply 4# neolitz1230
        I just don\'t understand how you came up with that computation where it is clearly stated in the rules... ;
        If the purchase involves Group Tickets, the Diamonds paid with Group Tickets will not be returned. For example, a player has bought an item priced 3600 Diamonds, with 3200 Diamonds and 400 Group Tickets, after the event, the price of this item might drop to 2000 diamonds, he will only get 1200 Diamonds back.

        So I think GTArcade owes me 1000 diamonds
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 dennis zurbs Last edit in 2015-8-30 22:29:57

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Post time 2015-8-30 22:55:33 | Show all posts

Group Buy Settlement

        Reply 7# dennis zurbs

        But that would make it a totally free purchase (except for the Group Buy Vouchers, and this is not how it works in settlement).
        You spent 1,000 diamonds plus 750 group buy tickets correct?
        The final price for the 5 cards was 150x5 = 750 diamonds.
        Group buy tickets are not refunded in settlement....
        so 1,000 diamonds - 750 diamonds = 250 diamond settlement.
        Anyway, Nyx has put in a ticket for you. you should have an answer some time tomorrow (nothing happens on a weekend here).

        Good luck, oh and BANANA!!!!
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 sun ce Last edit in 2015-8-30 22:55:33

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Post time 2015-8-30 23:15:06 | Show all posts

Group Buy Settlement

          ;;;; Reply 4# neolitz1230
                        I just don\'t understand how you came up with that computation where it is clearly stated in the rules... ;       
                        If the purchase involves Group Tickets, the Diamonds paid with Group Tickets will not be returned. For example, a player has bought an item priced 3600 Diamonds, with 3200 Diamonds and 400 Group Tickets, after the event, the price of this item might drop to 2000 diamonds, he will only get 1200 Diamonds back.       
       
                        So I think GTArcade owes me 1000 diamonds       
;;; dennis zurbs posted on 2015-08-30 09:29:57;;;;


hmm the concept still same, as paul said;
you buy 1750 (1000d, 750v)
end of event 150 x 5 = 750d

so refunded dias is 1000d (your usage ignoring ticket) - 750 (end price) = 250d

that should be simple enough to understand.

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 neolitz1230 Last edit in 2015-8-30 23:15:06

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