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「★」smurf
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Post time 2015-8-30 21:42:00 | Show all posts |Read mode
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        I\'ve posted my issue on the bug event, had a topic on here, submitted a ticket days ago and have NOT heard a peep from anyone.
        To make things worse, someone posted the same issue AFTER me, and they \'looked into\' their issue and I assume fixed it and I\'m left here twiddling my thumbs!
        The initial Topic;http://community.gtarcade.com/post/index/id/82441/

                        IGN:;「★」Smurf                                Server: Guardian (S15)       

 「★」smurf Last edit in 2015-8-30 21:42:00

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ezy*
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Post time 2015-8-31 11:43:23 | Show all posts

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Hi, please check your account.
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 ezy* Last edit in 2015-8-31 11:43:23

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「★」smurf
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 Author| Post time 2015-9-1 12:01:17 | Show all posts

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Reply 1# ezy*
        I checked my account and have noticed a level buff for my Flora.
        That was half the issue, the main issue is the UPGRADES. 5star back down to 1star is A LOT of stones/investment.

        Appreciate any help
                        IGN:;「★」Smurf                                Server: Guardian (S15)       
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 「★」smurf Last edit in 2015-9-1 12:01:17

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mystndreams
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Post time 2015-9-1 13:03:55 | Show all posts

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That was me and let me assure you that they have done nothing for me either. I will be taking this farther tomorrow due to the lack of a satisfactory action on this situation.
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 mystndreams Last edit in 2015-9-1 13:03:55

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「★」smurf
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 Author| Post time 2015-9-1 20:22:00 | Show all posts

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        I have faith that the issue will be dealt with as soon as possible (hoping sooner rather than later).
        All the issues should be addressed to have a successful outcome for both player and developer.
        The issue NOW is that I\'m \'waiting\' for my Flora to be reinstated with the stars she has before the update.
        A bit of compensation would be swell, but honestly... I just want my 5* Flora back lol.
        Even willing to foot the \'gold\' expenses on re levelling her skills.

        Please fix asap
        Much love
                        IGN:;「★」Smurf                                Server:;Guardian (S15)       
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 「★」smurf Last edit in 2015-9-1 20:22:00

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 Author| Post time 2015-9-2 14:48:31 | Show all posts

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BUMP
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 「★」smurf Last edit in 2015-9-2 14:48:31

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Post time 2015-9-2 17:48:37 | Show all posts

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        Hi there,

        I\'m sorry to hear that you had to wait for so long, but I\'ll have to ask you to wait a little longer.
        But don\'t worry, I have reported the issue to ezy* again. He will look into it again and fix your issue ;)

        Greets,
        xPectation
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 xpectation Last edit in 2015-9-2 17:48:37

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「★」smurf
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 Author| Post time 2015-9-8 10:18:26 | Show all posts

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        Cheers for the response xpectation.
        I\'m waiting and waiting and waiting...It\'s been since the game was \'updated\'. I get that you are all trying, but as a consumer I kind of expect to see results.
        I got a half baked solution which levelled the Angel (Flora), but left off ALL the promotions i had prior.
        If its that easy to get on and modify ones Angels level, why cant they just promote it x times til its fixed.

        Also my newest ticket is still \'pending\' and that was issues over a week ago.. >;>;\'
        The time frame upon completion of a ticket, \'we will try get back to you within 2 days\', should be removed as if there was a ;survey done, I believe that most players would give negative feedback when it comes to \'ticket\' responses.
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 「★」smurf Last edit in 2015-9-8 10:18:26

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Post time 2015-9-8 17:26:07 | Show all posts

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        That is because there was a 3 day holiday in China. So the reports stacked up pretty hard.
        But in a week from now the reports should be answered within 2 days again.

                        Anyway you should have 70 Flora soulstones in your mailbox if I\'m not mistaken ;)                                Once again sorry for the inconvenience.                                
                                Have a great time playing this game!       
        Greets,
        xPectation

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 xpectation Last edit in 2015-9-8 17:26:07

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 Author| Post time 2015-9-8 19:34:35 | Show all posts

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        Rock on, you ae the best. Thank you for all the help.
        Yeah I got 70 stones, unsure if thats what I had initially but im just happy to have it somewhat resolves
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 「★」smurf Last edit in 2015-9-8 19:34:35

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