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Character no found, and Support no work

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11732904808639...
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Post time 2015-8-31 03:49:59 | Show all posts |Read mode
Character no found, and Support no work Reply:5| View:336
        Hi
        I want before make a ticket for support but no work
        so i launch a topic,
        Since the last update 2.2, i can t now play with my character
        ;on server EU6 StoneCanyon.
        I have now a message who say ; We cannot found your character on your device.
        My name character was TysonMiles, on the guild FrenchGuild.

        IGN : TysonMiles
        Server: EU6 StoneCanyon

 11732904808639... Last edit in 2015-8-31 03:49:59

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alcheon
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Post time 2015-8-31 13:04:43 | Show all posts

Character no found, and Support no work


Hello

I\'ve logged this onto our report for further investigations.
Is this a guest account? or did you link it with facebook or GTArcade or twitter?
        If this is a guest account, it would be easier to track if you have purchased diamonds before.

        Thanks
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 alcheon Last edit in 2015-8-31 13:04:43

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ezy*
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Post time 2015-8-31 14:56:49 | Show all posts

Character no found, and Support no work

Hi, per our record, it\'s a facebook linked account, did you try to login with your facebook account?
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 ezy* Last edit in 2015-8-31 14:56:49

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 Author| Post time 2015-9-1 14:15:31 | Show all posts

Character no found, and Support no work

Yes i try, but no result :s
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 11732904808639... Last edit in 2015-9-1 14:15:31

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 Author| Post time 2015-9-1 14:20:59 | Show all posts

Character no found, and Support no work

I restart the game this morning and all it\'s ok ^^ a something of the update not correctly load on my phone. Now it\'s good i can play  
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 11732904808639... Last edit in 2015-9-1 14:20:59

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