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douglas74601
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Post time 2015-8-31 22:10:18 | Show all posts |Read mode
recharge rate Reply:15| View:459
I was charged 39.99 for a recharge when i should have been charged only 4.99 for the 500 diamonds that i got. What is the deal with such a huge cost? ;Can that be refunded to me either in in game diamonds or back to my paypal account? ;
2015-08-28
League of Angels
Zelph(932)-PST
500 Diamonds
39.99
144078537183436
Paypal-WP-US

 douglas74601 Last edit in 2015-8-31 22:10:18

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 Author| Post time 2015-9-1 00:36:48 | Show all posts

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ok so is there a answer for me?
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 douglas74601 Last edit in 2015-9-1 00:36:48

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ςilverᚺorn
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Post time 2015-9-1 01:15:33 | Show all posts

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        Dear player, this is known to be a display glitch, please check your bank/cc and see if the deducted amount is correct or not. If you find it takes more than it should be, please provide me with your Transaction ID, and Sreenshot proofing that your bank/cc takes more than it should be.

        Have a good day.
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 ςilverᚺorn Last edit in 2015-9-1 01:15:33

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 Author| Post time 2015-9-1 01:44:24 | Show all posts

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Reply 2# ςilverᚺorn
                        Pending       

        YOUZU GAMES LIMI IAT PAYPAL ACH Entry Memo Posted Today
        -$39.99


                               
Transaction ID:;O-68T87360PA7075059                       
        Hello Douglas Scharbrough,
       
Thanks for your order at Youzu Games Limited. Money won\'t leave your account until Youzu Games Limited processes your order.
       
                                        Thanks for using PayPal. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to appear.                                                               

                       
       
       
                                        Merchant
Youzu Games Limited
chenxy@youzu.com
                               
                                        Instructions to merchant
You haven\'t entered any instructions.                               
                                                               
       
Description
Unit price
Qty
Amount
GTArcade.com
$39.99 USD
1
$39.99 USD
       
                                       
Subtotal
$39.99 USD
                                                                        The final payment amount may change when the merchant completes the order.                                                               
                               


Issues with this transaction?
You have 45 days from the date of the transaction to open a dispute in the Resolution Center.
Questions? Go to the Help Center at www.paypal.com/help.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click;Help;in the top right corner of any PayPal page.
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PayPal Email ID PP120 - c9adf44145ed
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 douglas74601 Last edit in 2015-9-1 01:44:24

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 Author| Post time 2015-9-1 01:49:38 | Show all posts

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Reply 2# ςilverᚺorn

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 douglas74601 Last edit in 2015-9-1 01:49:38

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ςilverᚺorn
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Post time 2015-9-1 01:56:31 | Show all posts

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        Dear player, Thanks for providing the necessary info but i still need your IGN, i will make report for this and get back to you when the dev replies.
        Have a good day.
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 ςilverᚺorn Last edit in 2015-9-1 01:56:31

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 Author| Post time 2015-9-1 02:13:51 | Show all posts

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Reply 5# ςilverᚺorn
sorry i thought you had that already from my post. ;My IGN is douglas45 on server 932
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 douglas74601 Last edit in 2015-9-1 02:13:51

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ςilverᚺorn
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Post time 2015-9-1 02:21:44 | Show all posts

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No problem, I will add those to the report.
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 ςilverᚺorn Last edit in 2015-9-1 02:21:44

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 Author| Post time 2015-9-1 06:24:49 | Show all posts

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any word back on what is going on?
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 douglas74601 Last edit in 2015-9-1 06:24:49

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nγχ
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Post time 2015-9-1 06:52:56 | Show all posts

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        Hi Douglas,

        My colleague ςilverᚺorn has made the report and updated all of the information. As the devs are in China they are currently not at work. ςilverᚺorn will get back to you as soon as we have a response.
       

        Thank you for your patience in this.
        nγχ
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 nγχ Last edit in 2015-9-1 06:52:56

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