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Valentina

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cindy brady
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Post time 2015-9-1 21:36:50 | Show all posts |Read mode
Valentina Reply:8| View:191
        i have been waiting to get a answer about my Valentina since aug 20th now i keep getting told to wait for dev , and then my ticket will say pending for days please look at this;http://prntscr.com/8bd7o3 ;look at the date from which the first ticket was sent ,i have been without a hero now since aug 20th i am getting tired of waiting house of cards is here now !!! i have made 221 payments to this gamesite in this last year alone !!! why am i being ignored ?? i want something done now please !! ;;
        server S187 ;
        IGN brady;

 cindy brady Last edit in 2015-9-1 21:36:50

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forrest.halliburto...
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Post time 2015-9-1 21:55:56 | Show all posts

Valentina

Hi cindy, that is a separate system, to get help in this forum you will need to explain your issue.;
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 forrest.halliburto... Last edit in 2015-9-1 21:55:56

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cindy brady
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 Author| Post time 2015-9-1 22:05:58 | Show all posts

Valentina

i have explained this issue in 4 seperate tickets now and this is my last reply i got;Dear brady,very sorry for the delay, there is something wrong on the equipment inheritance, so our dev has temporarily closed this function in order to avoid the loss. We\'re very sorry for the inconvenience. Thank you for understanding.
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 cindy brady Last edit in 2015-9-1 22:05:58

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cindy brady
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 Author| Post time 2015-9-1 22:07:33 | Show all posts

Valentina

explain to me what equipment inheritance has to do with supposed to have been comped for Valentina since i put my ticket in to begin with;
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 cindy brady Last edit in 2015-9-1 22:07:33

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cindy brady
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 Author| Post time 2015-9-1 22:17:25 | Show all posts

Valentina

i know they are busy with this server merge issues and other issues they have going on,i have tried to be patient i love this game !! i been playing it since feb 2014 just really starting to feel like i being ignored i am not trying to start any trouble;
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 cindy brady Last edit in 2015-9-1 22:17:25

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forrest.halliburto...
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Post time 2015-9-1 22:17:54 | Show all posts

Valentina

not sure, the support ticket system has many problems. but please explain the actual issue here so it can be processed. I am guessing that you want Valentina exchanged back for HOC cards or did you buy with dias?
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 forrest.halliburto... Last edit in 2015-9-1 22:17:54

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cindy brady
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 Author| Post time 2015-9-1 22:23:57 | Show all posts

Valentina

house of cards is here now ,the last one i tried to get this isssue resolved and now here it is again and feel like i am getting pushed to the side i got her with diamonds but i can not inherit her to anything else but another yellow hero i just want what i thought i was paying for ;
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 cindy brady Last edit in 2015-9-1 22:23:57

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Post time 2015-9-2 00:23:33 | Show all posts

Valentina

Dear Player, as forrest tried to tell you. You have to explain your problem here if you reqest support from Jr.Mods. We cannot access ticketing system as we are not employees (SMs) of this game so we can solve your problem only thru forum. SO please explain your issue here.
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 moonlighty Last edit in 2015-9-2 00:23:33

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