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Recharged purchased but not received.

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abzvzauasovtwz_f
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Post time 2015-9-2 11:50:24 | Show all posts |Read mode
Recharged purchased but not received. Reply:3| View:111

        SN: Austin916
        Server: (S98)Corvus;
        I made the in game purchase after the thank you message the loading circle just continued to spin and game was froze like that. Closed the game and reloaded it, diamonds were not delivered. I tried to recharge again, and received a message that it was already purchased and would be restored. Again loading circle spun and game froze. I still have not received the diamonds. Below is a charge on my bank statement, first one is another in game purchase I made but I did recieve that item.;

       

 abzvzauasovtwz_f Last edit in 2015-9-2 11:50:24

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tayler
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Post time 2015-9-2 11:53:14 | Show all posts

Recharged purchased but not received.

I had the same issue, I went for the $9.99 but since I live in canada it was $11.99 for 1000 diamonds, says that I already puchased the diamonds and order will be resubmitted for free but I keep getting the spinning circle, I\'m on iPhone. My other two purchases went through without issue, it\'s just the most popular one that doesn\'t work.
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 tayler Last edit in 2015-9-2 11:53:14

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xpectation
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Post time 2015-9-2 18:34:03 | Show all posts

Recharged purchased but not received.


        Hi there,

        Your photo seems to be broken. Can you reupload a new picture with your purchase order?

        Also If you have not submitted a support ticket, please do so, if you have, please link this thread to the support ticket!
You can find this in game when you click on your avatar, and then under the menu option you see \'Support Center\'.

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 xpectation Last edit in 2015-9-2 18:34:03

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