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Recharge History Bonus issue

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munchlax17
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Post time 2015-9-3 18:10:30 | Show all posts |Read mode
Recharge History Bonus issue Reply:6| View:402

        Hi! I just want to request an assistance regarding this.

        Btw, here are my details:
        IGN: Aquilla
        Server: S1055 (Aesop)

        So from my understanding, it says there that I just need to recharge a total of 5499 diamonds this month to collect the Silver reward on the next event.
        I was able to complete the tasks for the bronze reward and it gave me a total of 4 Golden Globe and a total of 90 Blazing star.

       

        But when I checked my payment history for this month, the total amount of diamonds I recharged was listed incorrectly, as what the pic says below:

        With the blue line out, I first recharged for $40.00 and that should equal to 4000 diamonds. But it says on my record that the purchase amount of diamonds I got was 2000 diamonds. I did recharge $20.00 (2000 diamonds) to complete the required amount of diamonds to go to Silver reward. (green line out)
       

       
        I was able to receive the CORRECT amount of diamonds but what concerns me is the record that you have is I only;recharged;a total of 4000 diamonds thus not;fulfilling;the required amount to go to Silver reward.
       

        Kindly help me to clear this issue or if there\'s any part of this recharge thing I didn\'t get. You\'ve been answering my concerns so far and Im hoping I could get a response to this. Feel free to contact me for any additional info you need.;
       
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 munchlax17 Last edit in 2015-9-3 18:10:30

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blankz
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 blankz Last edit in 2015-9-3 20:22:14

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 Author| Post time 2015-9-3 21:00:46 | Show all posts

Recharge History Bonus issue

        Well, thank you and I really appreciate that.;

        Just so I am clear about the mechanics, once this issue has been resolved, would this mean that I can get the Silver Reward? And would that be on the next History Recharge event?;

        Thanks!
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 munchlax17 Last edit in 2015-9-3 21:00:46

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forrest.hallib...
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Post time 2015-9-3 22:34:35 | Show all posts

Recharge History Bonus issue


next event, once the month/event starts you are locked in for the 15 days, any recharges will be added after the event and be applied to next months starting level. the recharge counter does not change during event, you have to keep a ledger to keep track along the way.; hope that helps. ( the did do an update last month that reset the whole thing, so that may be an exception)
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 forrest.hallib... Last edit in 2015-9-3 22:34:35

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 blankz Last edit in 2015-9-8 20:17:27

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 Author| Post time 2015-9-13 18:52:46 | Show all posts

Recharge History Bonus issue

Okay, thank you for your response on this. Appreciate it.
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 munchlax17 Last edit in 2015-9-13 18:52:46

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