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Lost gold

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rckamei
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Post time 2015-9-3 23:57:37 | Show all posts |Read mode
Lost gold Reply:25| View:995

I reported this on the message screen but I have been shorted 3k gold as, when I recharge, I get a \'processing please wait\' but my bank still gets charged. And yesterday, Sept 2 2015, my bank was recharged another US $250 for gold (5k) never requested, never received and is not on my payment history. Thank you for any help you and i will post in support my order number tnx
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 rckamei Last edit in 2015-9-3 23:57:37

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pcmedic48
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Post time 2015-9-4 04:26:16 | Show all posts

Lost gold

Hah! I have the same problem you\'re having game is charging accounts for something I did not order and I do not have a transaction code bet yet they penalize you if you do a chargeback when they are doing fraudulent business
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 pcmedic48 Last edit in 2015-9-4 04:26:16

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flandre
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Post time 2015-9-4 21:32:51 | Show all posts

Lost gold

Dear player.


I have reported your issue to the devs so they can check the issue that you got with the payment.
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 flandre Last edit in 2015-9-4 21:32:51

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 Author| Post time 2015-9-6 10:36:43 | Show all posts

Lost gold

ok thanks hope i get them soon
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 rckamei Last edit in 2015-9-6 10:36:43

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 Author| Post time 2015-9-8 02:19:05 | Show all posts

Lost gold

Reply 2# flandre

hi again flandre next event should be brewfest can i get the gold in that time, thanks for your help
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 rckamei Last edit in 2015-9-8 02:19:05

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flandre
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Post time 2015-9-8 05:48:17 | Show all posts

Lost gold

Check your pms i have replied to you there.

        Also the devs found on the logs that you have done payment and you have received them :
2015-09-01
2015-09-02
2015-09-04

Those are the dates that you have recharged and received your gold and according to the logs you have spended it to the carnival.

The order id of those are:
144133996151283      2015-09-04   time 00:13:06       400 gold
144116780696812      2015-09-02   time 00:24:13       2000 gold
144108171067494      2015-09-01   time 00:28:33       2000 gold

As you see from above thats the counted recharge which you did and received them.

I asked you on the pm to give me the order id so we can double check it. However the devs only found that.


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 flandre Last edit in 2015-9-8 05:48:17

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 Author| Post time 2015-9-8 08:32:13 | Show all posts

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There were also two 99.99 (which becomes 100.99 to my bank) posted 09-02-2015 and 40.39 and 10.09 also. In addition, two 100.99 08-31 with 40.39 and 10.09. While another 99.99 paid thru Paypal. With the payments that were put on hold, i did not get the ID#s because i thought it was a temp hold but still was charged from my bank.
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 rckamei Last edit in 2015-9-8 08:32:13

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flandre
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Post time 2015-9-8 12:42:45 | Show all posts

Lost gold

If possible please try to get the order ID so i can make the report to the devs.


Also ofc i will report this.
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 flandre Last edit in 2015-9-8 12:42:45

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 Author| Post time 2015-9-10 09:01:42 | Show all posts

Lost gold

Again, with the payments that were put on hold, i did not get the ID#s because i thought it was a temp hold but still was charged from my bank.
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 rckamei Last edit in 2015-9-10 09:01:42

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Post time 2015-9-10 12:15:12 | Show all posts

Lost gold

If possible can you contact the bank and get the order ID?
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 flandre Last edit in 2015-9-10 12:15:12

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