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anthony.cunningham...
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Post time 2015-9-4 12:35:52 | Show all posts |Read mode
Account reset Reply:17| View:492
        My account reset to level 1 and lost all data. Can that data be recovered? Can I have a refund for the $ spent so I can restart.
        I put in several tickets, but it looks like they don\'t go through. I have the mobile app and filled out the tickets via my computer at the support page. I filled out all of the required text boxes. According to the account I do not have any outstanding or pending tickets and I have yet to get a response.

 anthony.cunningham... Last edit in 2015-9-4 12:35:52

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xpectation
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Post time 2015-9-4 17:33:12 | Show all posts

Account reset

        Hi there,

        First of all sending multiple tickets will not help your case. Just be patient and make 1.

        Anyway, did you link your account to facebook, GTaecade account or Twitter?
        If yes, are you sure you selected the right servername + server number?
        If not, did you by any means deleted your app and reinstalled it? Because if you delete your app as a guest, there is no way of returning your account.

        I need to know a couple of more things from you:
        1) IGN
        2) Servername + number:

        I hope you\'ll get your account back soon ;)

        Greets,
        xPectation
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 xpectation Last edit in 2015-9-4 17:33:12

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115798113424556859...
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Post time 2015-9-8 14:12:12 | Show all posts

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Reply 1# xpectation
        Yes it is linked to my facebook account.
        IGN is String1469
        Server is S88 Sphinx

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 115798113424556859... Last edit in 2015-9-8 14:12:12

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Post time 2015-9-8 14:13:27 | Show all posts

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Reply 1# xpectation
        I log in as my gmail account and now it is a weird numerical email.
        ???

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 115798113424556859... Last edit in 2015-9-8 14:13:27

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Post time 2015-9-8 14:14:00 | Show all posts

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Reply 1# xpectation
        I did not delete or reinstall the app

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 115798113424556859... Last edit in 2015-9-8 14:14:00

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 Author| Post time 2015-9-8 14:22:30 | Show all posts

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        was able to get back into my account after several login attempts.

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 anthony.cunningham... Last edit in 2015-9-8 14:22:30

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「★」smurf
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Post time 2015-9-8 15:30:06 | Show all posts

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        How so?
        What exactly happened for your account to \'pop\' back up?
        I only ask cuz lost account seem to happen quite a lot.
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 「★」smurf Last edit in 2015-9-8 15:30:06

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Post time 2015-9-8 17:07:21 | Show all posts

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        Hi,

        Great to see that you have your account back.

        I will therefor delete your issue from the report tab.

        but out of interest, what did you exactly do to get your account back?

        Greets,
        xPectation
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 xpectation Last edit in 2015-9-8 17:07:21

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 Author| Post time 2015-9-9 13:04:09 | Show all posts

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Reply 6# 「★」smurf
        Account is still there. but level is still reset.

        I don\'t know. I tried to log in with my email and password and it gave me a new email and what not. I started over and it changed it again, and again. I opened a new tab and it logged me into my account.

        My account is still reset

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 anthony.cunningham... Last edit in 2015-9-9 13:04:09

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 Author| Post time 2015-9-9 13:06:46 | Show all posts

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Reply 7# xpectation
        ;Whoa. hold on.
        This became 2 problems.
        1. Account reset to level 1 (still not fixed)
        2. Issue logging into account. I went to log in and it would reissue new emails. (this does not happen anymore)


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 anthony.cunningham... Last edit in 2015-9-9 13:06:46

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