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missing diamond via payment wall

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sandranet1
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Post time 2015-9-9 11:28:44 | Show all posts |Read mode
missing diamond via payment wall Reply:7| View:321
        dear moderator

        i recharge 2 times but only receive 1 time;
        using payment wall (unipin)
        my unipin credit has been taken for 2 times but i only receive 1 time

        what should i do??

        please fast investigation,,because next 1 hours our server 320 reset..and the event daric bonus gone







 sandranet1 Last edit in 2015-9-9 11:28:44

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freyafm
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Post time 2015-9-9 17:56:01 | Show all posts

missing diamond via payment wall

Hello sandra, I guess not it\'s too late. But I will need your transaction ID (should be in your email confirmation) so they can check the transactions and see what happened. If the recharge was successful and you missed out on rewards, they should be able to send you the missing reward and diamonds. But if that recharge failed, sadly there is nothing they can do. I see that your server is 320 but I will also need your IGN. Provide all this so I can make a report for you.
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 freyafm Last edit in 2015-9-9 17:56:01

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forrest.hallib...
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Post time 2015-9-9 18:20:49 | Show all posts

missing diamond via payment wall

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 forrest.hallib... Last edit in 2015-9-9 18:20:49

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ςilverᚺorn
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Post time 2015-9-9 21:28:11 | Show all posts

missing diamond via payment wall

        Dear player,
        please restrain yourself from creating multiple thread with same problem, as it will make it harder for us (FMs) to track your issue.

        for now please stick to http://community.gtarcade.com/post/85466/

        Thanks, have a good day.
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 ςilverᚺorn Last edit in 2015-9-9 21:28:11

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sandranet1
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 Author| Post time 2015-9-10 00:34:19 | Show all posts

missing diamond via payment wall

im sorry mod..i don`t know why... i create many thread actually i post only 1 thread...maybe cause of ;internet connection... this thread ;already resolved 90%
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 sandranet1 Last edit in 2015-9-10 00:34:19

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sandranet1
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 Author| Post time 2015-9-10 05:22:36 | Show all posts

missing diamond via payment wall

diamond compensation already received in mail BUT the most important thing are
i missing 750 ;daric and 200 seraph stone;

because event for daric bonus (only last for 1 day) at 8 september i recharge ;2 times

;and ; i received resolution at 9 september.. so i still misssing the reward is 750 daric and 200 seraph stone

IGN SUSAN server 320 (gtarcade)

here is the proof hope i received my good before tycoon end;diamond already received BUT the most important thing are
i missing 750 ;daric and 200 seraph stone;

because event for daric bonus (only last for 1 day) at 8 september i recharge ;2 times

;and ; i received resolution at 9 september.. so i still misssing the reward is 750 daric and 200 seraph stone

IGN SUSAN server 320 (gtarcade)

        here is the proof;http://prntscr.com/8ej7jr
        ;hope i received my good before tycoon end



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 sandranet1 Last edit in 2015-9-10 05:22:36

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ςilverᚺorn
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Post time 2015-9-11 20:06:01 | Show all posts

missing diamond via payment wall

        Dear player,
        We still need Transaction ID for confirming the recharge, and give you the reward.
        Please provide them here or PM me.

        Thanks, Have a good day.
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 ςilverᚺorn Last edit in 2015-9-11 20:06:01

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