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tunez4thelord
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Post time 2015-9-11 07:24:00 | Show all posts |Read mode
recharge failed Reply:6| View:202
        I spent $10.00 to recharge 1,000 diamonds today. ;I failed to receive the diamonds. ;The order number was;144192710014562. ;
        Server Esrom 935
        IGN: Gustof
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 tunez4thelord Last edit in 2015-9-11 07:24:00

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nγχ
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Post time 2015-9-11 16:26:40 | Show all posts

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        Hi Gustof

        I have reported the issue for you. Can I check did it say Order submitted or success. Yesterday there was an issue with recharges and a lot not going through.

        Thanks Nyx
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 nγχ Last edit in 2015-9-11 16:26:40

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tunez4thelord
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 Author| Post time 2015-9-11 17:21:41 | Show all posts

recharge failed

It said recharge successful. ;I went back to the game and refreshed that tab but my diamonds didn\'t increase by 1,000 as it should. ;The game did recognize that I recharged though as I was able to collect on a number of hot events that were for recharging.
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 tunez4thelord Last edit in 2015-9-11 17:21:41

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Post time 2015-9-11 17:37:30 | Show all posts

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        Thank you Gustof.

        I have updated your report.
        Nyx
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 nγχ Last edit in 2015-9-11 17:37:30

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Post time 2015-9-13 16:02:23 | Show all posts

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        Hi Gustof,

        The devs are saying you received the diamonds on the 10th. Can you confirm you received them.

        Thanks Nyx
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 nγχ Last edit in 2015-9-13 16:02:23

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 Author| Post time 2015-9-14 01:58:15 | Show all posts

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You can go ahead and close out the ticket. ;Thanks for your support.
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 tunez4thelord Last edit in 2015-9-14 01:58:15

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