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susie q
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Post time 2015-9-12 06:08:56 | Show all posts |Read mode
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I purchased the 6.99 VIP monthly subscription, but my status nor benefits have been modified.

 susie q Last edit in 2015-9-12 06:08:56

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Post time 2015-9-12 06:22:58 | Show all posts

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did you refresh your LOA browser or client/facebook? if not, click renew for diamonds on 1st tab.
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 revelation Last edit in 2015-9-12 06:22:58

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 Author| Post time 2015-9-14 04:02:38 | Show all posts

VIP Not Activating

It has been 2 days since I made the purchase. (this is day 3) The payment went through immediately, however, still no VIP status. I\'ve tried submitting a problem ticket, but when I hit the Submit button - nothing happens. The page just refreshes with my info still on it. I don\'t know how to reach someone to get this resolved.
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 susie q Last edit in 2015-9-14 04:02:38

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 Author| Post time 2015-9-14 04:04:34 | Show all posts

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        I don\'t want to try the Renew for Diamonds on the first tab, because I have enough diamonds to buy that, and I\'m afraid it will just take my diamonds when I\'ve already paid for the monthly subscription.

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 susie q Last edit in 2015-9-14 04:04:34

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Post time 2015-9-14 04:14:23 | Show all posts

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i think recharge doesnt activate it.. you have to manually click that 699 dia to activate vip. that what i did.
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 revelation Last edit in 2015-9-14 04:14:23

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 Author| Post time 2015-9-14 05:25:42 | Show all posts

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        OK - So I did that - and it did in fact take the diamonds from me - and I would have been ok with that except that now I\'ve paid twice for it. Both in cash, and in diamonds. That doesn\'t make any sense.;

        I signed up for the monthly subscription FOR the VIP status. So what am I paying 6.99 a month for? ; (so confused)
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 susie q Last edit in 2015-9-14 05:25:42

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Post time 2015-9-14 05:27:02 | Show all posts

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did LoA charge you 6.99 on your bank statement? if so, report it on support section with your IGN and server name+number then mod will get with you tomorrow.;
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 revelation Last edit in 2015-9-14 05:27:02

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 Author| Post time 2015-9-14 05:30:07 | Show all posts

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Reply 6# revelation
I\'ll do that. I used Paypal, and the charge came out immediately when I made the purchase 2 days ago.
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 susie q Last edit in 2015-9-14 05:30:07

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Post time 2015-9-14 05:36:34 | Show all posts

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ah ok then post transaction ID and screenshot of that since mod will ask you for those as well.;
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 revelation Last edit in 2015-9-14 05:36:34

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