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I have paid twice for VIP - Please advise

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susie q
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Post time 2015-9-14 05:37:27 | Show all posts |Read mode
I have paid twice for VIP - Please advise Reply:35| View:669
        I purchased the 6.99 VIP monthly subscription, but my status nor benefits have been modified. ;(I posted this under the Bugs section of the forums)
       

        It has been 2 days since I made the purchase. (this is day 3) The payment went through immediately, however, still no VIP status. I\'ve tried submitting a problem ticket, but when I hit the Submit button - nothing happens. The page just refreshes with my info still on it. I don\'t know how to reach someone to get this resolved.
       

        Then I received this reply: did you refresh your LOA browser or client/facebook? if not, click renew for diamonds on 1st tab.
       

        I responded: I don\'t want to try the Renew for Diamonds on the first tab, because I have enough diamonds to buy that, and I\'m afraid it will just take my diamonds when I\'ve already paid for the monthly subscription.
       

        Then I received: i think recharge doesnt activate it.. you have to manually click that 699 dia to activate vip. that what i did.
       

                                So I did that - and it did in fact take the diamonds from me - and I would have been ok with that except that now I\'ve paid twice for it. Both in cash, and in diamonds. That doesn\'t make any sense.;                               
                                I signed up for the monthly subscription FOR the VIP status. So what am I paying 6.99 a month for? ; (so confused)                               
                                I am still signed up for the subscription - the 6.99 came out of my Paypal account immediately after I made the subscription purchase.                               
                                Thank you in advance for your assistance.                               
                               
       

 susie q Last edit in 2015-9-14 05:37:27

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revelation
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Post time 2015-9-14 05:41:15 | Show all posts

I have paid twice for VIP - Please advise

be sure post IGN, server name/number, transaction ID, and screenshot of the payment from paypal.;
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 revelation Last edit in 2015-9-14 05:41:15

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angel soul
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Post time 2015-9-14 05:56:44 | Show all posts

I have paid twice for VIP - Please advise

        when you have a bug post it here and the sp in a weekend they will be back on Monday;
        if it is them mistake for sure they will fix it but you have to put things revelation talked about
        the vip with money stopped from along a while the only way to do vip is spending diamond;
        so i think there is a bug in your char in the cash vip;;cuz it is already stopped no one can buy vip with money only with diamond maybe that is the reason for not getting the vip states;

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 angel soul Last edit in 2015-9-14 05:56:44

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angel soul
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Post time 2015-9-14 06:08:10 | Show all posts

I have paid twice for VIP - Please advise


       
        there is no renew for the cash vip they stopped it cuz the players complain about auto renewso i think you have a buy they will fix it but i think they will give you diamond instead of the money and i amn\'t sure just guess  
        good luck and sorry about the bug
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 angel soul Last edit in 2015-9-14 06:08:10

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susie q
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 Author| Post time 2015-9-14 06:28:39 | Show all posts

I have paid twice for VIP - Please advise

Thank you - By the way, my IGN is SusieQ and i\'mon server ;Hamid (1062)
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 susie q Last edit in 2015-9-14 06:28:39

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Post time 2015-9-14 06:54:44 | Show all posts

I have paid twice for VIP - Please advise

        transaction ID, and screenshot of the payment from;Paypal
        i think they will ask for this things also;
        if there is no mod enter this page;tomorrow;so make for it new topic again;;
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 angel soul Last edit in 2015-9-14 06:54:44

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 Author| Post time 2015-9-14 07:02:55 | Show all posts

I have paid twice for VIP - Please advise

ok, Thanks for the help guys
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 susie q Last edit in 2015-9-14 07:02:55

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 Author| Post time 2015-9-16 03:16:04 | Show all posts

I have paid twice for VIP - Please advise

I have still not heard any response on this issue.
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 susie q Last edit in 2015-9-16 03:16:04

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Post time 2015-9-16 03:28:00 | Show all posts

I have paid twice for VIP - Please advise

mod overlooked so I bumped this for you back to top.;
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 revelation Last edit in 2015-9-16 03:28:00

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Post time 2015-9-16 03:44:34 | Show all posts

I have paid twice for VIP - Please advise

I suggest you put the transaction number here along with your missing VIP status. If gtarcade doesn\'t fix it, you should look for a refund, either from gtar or from contacting paypal. For future reference, i suggest you buy VIP in-game instead of subscription. You can get it for free from check-in free diamond or recharge during the precious pro, it\'ll cost you 5$ and give you at least 300 diamonds extra, plus freebies from hot event.
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 mink_arun Last edit in 2015-9-16 03:44:34

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