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My Recharge didn´t go through

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fabricio.abreu
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Post time 2015-9-15 01:49:14 | Show all posts |Read mode
My Recharge didn´t go through Reply:3| View:127
        Hi,

        On 15 August i make a recharge for the monthy card, got erro then try again.
        The system then charge me 2 times for the monthy card.
        Now on September not only i was not given an extra monthy card for what i already pay, but i can´t but another monthy card, the system give me a menssage that i already bought the monthy card.
       

        Plz help, i´m not even getting the dayly diamonds.
       

        My Server : S16 Exorcist
        My user name : Zorgkhan
       

        Tks for the help.

 fabricio.abreu Last edit in 2015-9-15 01:49:14

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elivaras
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Post time 2015-9-15 07:18:37 | Show all posts

My Recharge didn´t go through


        Hi there,

        I\'m sorry for the inconvenience this has caused you! I\'m going to log this in our report, and hopefully a super moderator will take a look at it and then we can get this issue solved. Just sit tight, and we\'ll get to you as soon as we can!
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 elivaras Last edit in 2015-9-15 07:18:37

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ezy*
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Post time 2015-9-15 10:34:07 | Show all posts

My Recharge didn´t go through

Hi, sorry for any inconvenience it caused. However checked with our log, we can\'t find any recharge record on Aug. 15th. It\'s highly possible Apple didn\'t transfer the payment to us, and because Apple don\'t give developer permission to track certain transaction, we are unable to verify the authenticity of your orders. Could you please contact Apple and apply for a refund? If you provide sufficient information, they should have no trouble to do that. Thanks.
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 ezy* Last edit in 2015-9-15 10:34:07

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